Cant Remove Service From Client? Or Remove Client

[MDHMatt]

Im having a problem with cancelling and removing a client. I set up a site for a friends band who agreed to pay may for hosting but ive yet to receive a dime from him so wishing to terminate his account.

 

Ive set it to inactive voided all invoices (just goin to absorb the cost) but cant seem to cancel the service or delete the client. I just permission denied!

 

Im the only user on the system and am set as admin i just dont know what to do

 

Thanks guys

[Michael]

You can't remove clients with services or invoices, you can cancel the service and mark their account as inactive or fraud whichever suits your needs.

 

To cancel the service go to manage on the service row, under actions select Cancel.

 

If your using a module and already have removed it from the control panel, un-tick use module.

[MDHMatt]

Only problem is im getting permission denied when i try to cancel the service? i cant even unsuspend the account. it as i say all invoices have been voided just wont let me?

[Michael]

Only problem is im getting permission denied when i try to cancel the service? i cant even unsuspend the account. it as i say all invoices have been voided just wont let me?

 

Would you like me to look into it with you on teamviewer?

[MDHMatt]

Would you like me to look into it with you on teamviewer?

 

Ill pm you