$reply_data = array('ticket_id'=>9,'vars'=> array('ticket_id'=>9,'staff_id'=>null,// the reply is from this staff user'client_id'=>2,// the reply is from this client user'contact_id'=>null,// the reply is from this client contact user'type'=>"reply",// this is a ticket reply'details'=>"API reply",// the ticket reply description'status'=>"open",// status of the ticket'staff_id'=>null,// the staff user the ticket is assigned to),'files'=>null,'new_ticket'=>false// this reply is for a newly created ticket);
$response = $api->post("support_managerpro.support_managerpro_tickets","addReply", $reply_data);
this page return this error info:{"message":"The requested resource does not exist.","response":null}
What should I do to use API to achieve a reply?thanks！
support_managerpro::
Model's addReply method():
/**
* Adds a reply to a ticket. If ticket data (e.g. department_id, status, priority, summary) have changed
* then this will also invoke SupportManagerproTickets::edit() to update the ticket, and record any log entries.
*
* Because of this functionality, this method is assumed to (and should) already be in a transaction when called,
* and SupportManagerproTickets::edit() should not be called separately.
*
* @param int $ticket_id The ID of the ticket to reply to
* @param array $vars A list of reply vars, including:
* - staff_id The ID of the staff member this reply is from (optional)
* - client_id The ID of the client this reply is from (optional)
* - contact_id The ID of a client's contact that this reply is from (optional)
* - type The type of reply (i.e. "reply, "note", "log") (optional, default "reply")
* - details The details of the ticket (optional)
* - department_id The ID of the ticket department (optional)
* - summary The ticket summary (optional)
* - priority The ticket priority (optional)
* - status The ticket status (optional)
* - ticket_staff_id The ID of the staff member the ticket is assigned to (optional)
* @param array $files A list of file attachments that matches the global FILES array, which contains an array of "attachment" files
* @param boolean $new_ticket True if this reply is apart of ticket being created, false otherwise (default false)
* @return int The ID of the ticket reply on success, void on error
*/publicfunction addReply($ticket_id, array $vars, array $files =null, $new_ticket =false){
$vars['ticket_id']= $ticket_id;
$vars['date_added']= date("c");if(!isset($vars['type']))
$vars['type']="reply";// Remove reply details if it contains only the signatureif(isset($vars['details'])&& isset($vars['staff_id'])){if(!isset($this->SupportManagerproStaff))Loader::loadModels($this, array("SupportManagerpro.SupportManagerproStaff"));
$staff_settings = $this->SupportManagerproStaff->getSettings($vars['staff_id'],Configure::get("Blesta.company_id"));if(isset($staff_settings['signature'])&& trim($staff_settings['signature'])== trim($vars['details']))
$vars['details']="";}// Determine whether or not options have changed that need to be logged
$log_options = array();// "status" should be the last element in case it is set to closed, so it will be the last log entry added
$loggable_fields = array('department_id'=>"department_id",'ticket_staff_id'=>"staff_id",'summary'=>"summary",'priority'=>"priority",'status'=>"status");if(!$new_ticket &&(isset($vars['department_id'])|| isset($vars['summary'])|| isset($vars['priority'])|| isset($vars['status'])|| isset($vars['ticket_staff_id']))){if(($ticket = $this->get($ticket_id,false))){// Determine if any log replies need to be madeforeach($loggable_fields as $key => $option){// Save to be logged iff the field has been changedif(isset($vars[$key])&& property_exists($ticket, $option)&& $ticket->{$option}!= $vars[$key])
$log_options[]= $key;}}}// Check whether logs are being added simultaneously, and if so, do not// add a reply iff no reply details, nor files, are attached// i.e. allow log entries to be added without a reply/note regardless of vars['type']
$skip_reply =false;if(!empty($log_options)&& empty($vars['details'])&&(empty($files)|| empty($files['attachment']['name'][0])))
$skip_reply =true;if(!$skip_reply){
$this->Input->setRules($this->getReplyRules($vars, $new_ticket));if($this->Input->validates($vars)){// Create the reply
$fields = array("ticket_id","staff_id","contact_id","type","details","date_added");
$this->Record->insert("support_repliespro", $vars, $fields);
$reply_id = $this->Record->lastInsertId();// Update reply ticket status to awaiting_reply if replyed by staffif(isset($vars['staff_id'])){if($vars['staff_id']>0&& $vars['type']=="reply"&& $vars['status']!="awaiting_reply"){
$this->edit($vars['ticket_id'], array('status'=>"awaiting_reply"));}}// Handle file uploadif(!empty($files['attachment'])){Loader::loadComponents($this, array("SettingsCollection","Upload"));// Set the uploads directory
$temp = $this->SettingsCollection->fetchSetting(null,Configure::get("Blesta.company_id"),"uploads_dir");
$upload_path = $temp['value'].Configure::get("Blesta.company_id"). DS ."support_managerpro_files". DS;
$this->Upload->setFiles($files,false);
$this->Upload->setUploadPath($upload_path);
$file_vars = array('files'=> array());if(!($errors = $this->Upload->errors())){// Will not overwrite existing file
$this->Upload->writeFile("attachment",false,null, array($this,"makeFileName"));
$data = $this->Upload->getUploadData();// Set the file names/pathsforeach($files['attachment']['name']as $index => $file_name){if(isset($data['attachment'][$index])){
$file_vars['files'][]= array('name'=> $data['attachment'][$index]['orig_name'],'file_name'=> $data['attachment'][$index]['full_path']);}}
$errors = $this->Upload->errors();}// Error, could not upload the filesif($errors){
$this->Input->setErrors($errors);// Attempt to remove the files if they were somehow writtenforeach($file_vars['files']as $files){if(isset($files['file_name']))@unlink($files['file_name']);}return;}else{// Add the attachments
$file_fields = array("reply_id","name","file_name");foreach($file_vars['files']as $files){if(!empty($files))
$this->Record->insert("support_attachmentspro", array_merge($files, array('reply_id'=> $reply_id)), $file_fields);}}}}}// Only attempt to update log options if there are no previous errorsif(!empty($log_options)&&!$this->errors()){// Update the support ticket
$data = array_intersect_key($vars, $loggable_fields);
$ticket_staff_id_field = array();if(isset($data['ticket_staff_id']))
$ticket_staff_id_field =(isset($data['ticket_staff_id'])? array('staff_id'=> $data['ticket_staff_id']): array());
$this->edit($ticket_id, array_merge($data, $ticket_staff_id_field),false);if(!($errors = $this->errors())){// Log each support ticket field changeforeach($log_options as $field){
$log_vars = array('staff_id'=>(array_key_exists("staff_id", $vars)? $vars['staff_id']: $this->system_staff_id),'type'=>"log");
$lang_var1 ="";switch($field){case"department_id":
$department = $this->Record->select("name")->from("support_departmentspro")->where("id","=", $vars['department_id'])->fetch();
$lang_var1 =($department ? $department->name :"");break;case"priority":
$priorities = $this->getPriorities();
$lang_var1 =(isset($priorities[$vars['priority']])? $priorities[$vars['priority']]:"");break;case"status":
$statuses = $this->getStatuses();
$lang_var1 =(isset($statuses[$vars['status']])? $statuses[$vars['status']]:"");break;case"ticket_staff_id":if(!isset($this->Staff))Loader::loadModels($this, array("Staff"));
$staff = $this->Staff->get($vars['ticket_staff_id']);if($vars['ticket_staff_id']&& $staff)
$lang_var1 = $staff->first_name ." ". $staff->last_name;else
$lang_var1 =Language::_("SupportManagerproTickets.log.unassigned",true);default:break;}
$log_vars['details']=Language::_("SupportManagerproTickets.log.". $field,true, $lang_var1);
$this->addReply($ticket_id, $log_vars);}}}// Return the ID of the replyif(isset($reply_id))return $reply_id;}
Question
ty0716
resolvent :
=================================================================================================================================
Now i need to use api reply tickets. But I've had some problems.
This is my code：
when i use
this page return {"message":"An unexpected error occured.","response":"Internal error: Failed to retrieve the default value"}
when i use
this page return this error info:{"message":"The requested resource does not exist.","response":null}
What should I do to use API to achieve a reply?thanks！
support_managerpro::
Model's addReply method():
2 answers to this question
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