Squidix Web Hosting Posted July 11, 2015 Report Posted July 11, 2015 Every time we make a small change, we have to go through every one of our packages and update the email templates - gets to be a big pain - would be nice to have these reusable. Quote
Blesta Addons Posted July 11, 2015 Report Posted July 11, 2015 you make change where ? the only thing you can change and need to update the email temlplate is the module class in the var used in the template . Quote
Squidix Web Hosting Posted July 11, 2015 Author Report Posted July 11, 2015 What? I'm talking about package welcome emails that are entered on each package. Quote
Blesta Addons Posted July 11, 2015 Report Posted July 11, 2015 the welcome email is a standrd for all packages and any packages . for exempla, welcome email for cpanel can't be the same as the domains or for solusvm . Quote
Squidix Web Hosting Posted July 11, 2015 Author Report Posted July 11, 2015 Okay, and we have ~10 cpanel packages - all need to use the same welcome email. Quote
Michael Posted July 12, 2015 Report Posted July 12, 2015 Just copy the package and edit it. The Modules will be able to provide a default welcome email soon in CORE-261 Quote
Squidix Web Hosting Posted July 12, 2015 Author Report Posted July 12, 2015 Just copy the package and edit it. The Modules will be able to provide a default welcome email soon in CORE-261 I don't want to edit 10 packages every time there's a tiny change to the welcome email. activa 1 Quote
Michael Posted July 12, 2015 Report Posted July 12, 2015 I don't want to edit 10 packages every time there's a tiny change to the welcome email. Don't change the welcome email then Simple. Quote
Squidix Web Hosting Posted July 12, 2015 Author Report Posted July 12, 2015 Don't change the welcome email then Simple. That's not really a solution... Quote
Michael Posted July 12, 2015 Report Posted July 12, 2015 That's not really a solution... Technically is, if you don't want to do something because "it's hard work" don't do it. If you don't want to do that don't offer 10 different packages. You can't just wave a magic wand and change everything in a click. Quote
Squidix Web Hosting Posted July 12, 2015 Author Report Posted July 12, 2015 Technically is, if you don't want to do something because "it's hard work" don't do it. If you don't want to do that don't offer 10 different packages. You're kidding, right? The whole point of a billing system is to make things that used to be hard work easier. You could apply this argument to a discussion over whether Blesta should automatically send invoices, or allow customers to place orders on the web, or whether it should do, well, anything. Telling me "don't offer 10 packages" is not any type of solution. That's crazy. You can't just wave a magic wand and change everything in a click. I can in WHMCS. Quote
Squidix Web Hosting Posted July 12, 2015 Author Report Posted July 12, 2015 Looks like this has been discussed but this was in 2014 - http://dev.blesta.com/browse/CORE-1358 Once this is done, linking them up would be simple, presumably. Quote
Michael Posted July 12, 2015 Report Posted July 12, 2015 Looks like this has been discussed but this was in 2014 - http://dev.blesta.com/browse/CORE-1358 Once this is done, linking them up would be simple, presumably. Email templates and welcome emails are two different things… or does email templates mean welcome emails in a product? You're kidding, right? The whole point of a billing system is to make things that used to be hard work easier. You could apply this argument to a discussion over whether Blesta should automatically send invoices, or allow customers to place orders on the web, or whether it should do, well, anything. Telling me "don't offer 10 packages" is not any type of solution. That's crazy. I can in WHMCS. Oh yes WHMCS knows how to do things right… let's look at their accounting, adding simple line items, security? Packages welcome emails are per Package… You need to look at the big picture… You can't just update everything in one go if you think you can... do it, prove me wrong…! Quote
Squidix Web Hosting Posted July 12, 2015 Author Report Posted July 12, 2015 Email templates and welcome emails are two different things… or does email templates mean welcome emails in a product? Oh yes WHMCS knows how to do things right… let's look at their accounting, adding simple line items, security? Packages welcome emails are per Package… You need to look at the big picture… You can't just update everything in one go if you think you can... do it, prove me wrong…! I'm talking about the welcome email. It should be a template, so it can be re-used. And somehow, despite all of that, WHMCS still dominates the market. Because they do plenty of things right. This is one of them. I can update an email template associated with 10 packages in WHMCS in one go. I can't do that in Blesta. I have to update every package individually (which breaks package ordering thanks to the package ordering bug - although that may be fixed in 3.5). We make changes to our emails regularly for technical and marketing reasons. If you want to use a per-package email, fine, but you should have the option to reuse a template if you want to. I'm not seeing the problem here. "Don't repeat yourself" is a universal principle, and it's not exactly controversial. Quote
Fantasma Posted July 12, 2015 Report Posted July 12, 2015 When has the solution to a problem with a software ever been "do more work" and "ignore the glaring missing capabilities" ?? Quote
Paul Posted September 22, 2015 Report Posted September 22, 2015 Please see https://dev.blesta.com/browse/CORE-1809 which requires http://dev.blesta.com/browse/CORE-1358 Comments welcomed Blesta Addons 1 Quote
activa Posted September 22, 2015 Report Posted September 22, 2015 Awesome feature ..... add another link in packages called package templates , we can add/edit/delete) templates emails . then in package we can assign existing template to a package or add the welcome email manually as is it now . templates should be multi-languages of course . Blesta Addons 1 Quote
Blesta Addons Posted September 22, 2015 Report Posted September 22, 2015 what i need to insist hir is the multi-languages part . also the delete option , don't allow delete a welcome email if is already assigned to a package . another error what can occur is the tags , as some module has a custom tags that is deferent from other . what i suggest hir, is when saving a package , check the tags in template are accepted by the module to aviod a error in sending welcome email . Quote
Squidix Web Hosting Posted September 25, 2015 Author Report Posted September 25, 2015 I had a good idea to simplify this maybe. Have some sort of include tag that you can put in any email template that brings in another email template. Solves this problem and others. No need to change the way templates are done with packages, I can just enter the include tag in each one and they'll all be the same. Quote
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