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Adding Attachments To Support Tickets


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Posted

hi there guys,

 

Is there a permission setting for a folder that needs to be done ?

I am trying to add jpeg image to a support ticket with the following error.

 

The file could not be written.

2 answers to this question

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Posted

Correct you need the uploads file permissions and then this set-up (this would be done if the uploads folder was set-up when a plugin is installed).

 

- uploads

--- system

--- 1

----- client_documents

----- download_files

----- invoices

----- support_manager_files

 

Remember depending on your plugins you might not need some. PS: Your uploads file should be out of public_html or html folders for security.

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