Services Not Listing After Placing An Order

[AllToolKits.com]

Hi,

 

after placing an order from client side of the blesta, it's not  listing under services section. But if i create a service from admin section, i can see those services listed from admin section.

 

Any idea why it's so?

[Michael]

Have you:

 

1. Made the order form as "Manual approval"?

2. The order might be flagged as fraud and is still pending review.

 

Go to Billing > Manage widgets > Order widget > Pending.

[Paul]

The service is probably "in-review". Go to the Billing > Overview page and check that the order was approved through the Orders widget. If the order is approved, then the service will be "pending" and should appear on their client profile page under pending services.

[AllToolKits.com]

Can we make the status of an order active by default?

[Michael]

Can we make the status of an order active by default?

 

If you untick "Manual Approval required" on the order form and if you don't have any fraud checker nothing will get pending.

[Paul]

Can we make the status of an order active by default?

 

Yes, under Packages > Order Forms, edit your order form. Uncheck "Require Manual Review and Approval of All Orders". Under Packages > Order Forms Settings tab, if you are using Anti-Fraud it may go into review if it meets a certain threshold, so just check your settings.