No Cpanel Account Created

[mlsto]

Hello

 

I am not sure what happened but someone paid for a hosting plan, I got the PayPal payment but no cpanel hosting account was created for the domain they paid for.

 

I see the domain they paid for in the invoices and the PayPal payment in transactions but the service never registered.

 

Not sure why, can someone advise on how or why this happened.

 

Thank you in advance.

[Nelsa]

Well you can look  in Tools-->logs--->gateway  for more info,clcik on cPanel  log

[mlsto]

Thank you for replying, I am seeing success in the logs, no issues.

[Nelsa]

Well if all inputs and outputs are labeled as success than account shoud be created,BUT if only input is there labeled as success without output than shoud look on server side (if remote key,username,ip....are OK).So I think you shoud put more information here.

Server is new or cPanel module work before this issue? is that service you talk about is labeled as pending or there is no service at all in Blesta?It is very hard to tell what can be since very little information is available.

[mlsto]

I will look further at the output and see if anything was wrong. Will get back

 

Thank you