Cancelled Service (Invoiced, But Not Past Due) Doesn't Void/remove Invoice Line Items

[Jonathan]

Customer has 3 services.  All are invoiced on the same day, on the same invoice.  They request cancellation for one immediately, and for the other at end of term.

 

One service should remain active, two are dead/shouldn't be paid for anymore.  Those two still tied on the invoice with the one cause the remaining one to get suspended when they assume they don't need to pay the invoices for the service they've cancelled.

 

When a service is cancelled, the corresponding line-items should be removed/voided if it leaves no line items left (if the service is not yet due/has yet to renew but has only been invoiced).

[Tyson]

If I'm understanding this right, I could order a service, not pay to renew it, then get it for free until it's canceled, and the associated invoice would be automatically voided. I suppose this depends on how you manage invoicing, but I imagine some would like to keep the invoice open to recoup the cost of services rendered.

[Jonathan]

This should only apply to invoices which have been generated, but aren't due yet for the very reason you stated.  If it's past due, it should remain as obviously some form of service was rendered.

[Tyson]

Will CORE-1686 cover the cases you brought up? This wouldn't make it into v3.5, but can be added in the future.

[Jonathan]

Sounds good to me!

[Blesta Addons]

Will CORE-1686 cover the cases you brought up? This wouldn't make it into v3.5, but can be added in the future.

make in consideration the proformat setting .