Installation Issues

[nVee]

I am unable to install Blesta. When I direct to the URL I get a blank screen. I assume this is to do with display_errors not being on but we have no idea.

 

- We're running Cloudlinux and usewhm/cpanel

- All files have been uploaded to /public_html/blesta/

- we're running php 5.5, apache and have ioncube loader installed.

 

Irrespective if we go to index.php or install.php there is no output. I have opened both files and added a echo test which did appear to work but I dont want to go to deep into the framework with this approach.

 

Any ideas?

[Michael]

Do you own the server? Can you turn on PHP errors please if you do as the white page I believe is a 500 error, if not check if you have a error_log?

 

Have you also applied the PHP5.5 patch in the PHP5.5 Hotfix?

[Paul]

The most common issue is as Mike mentioned, not applying the php 5.5/5.6 hotfix that's included in the distribution zip. It contains 3 files that must be overwritten in the "blesta" directory before install or upgrade.

 

Of course it could be something else, and you'll need to check server logs to be sure. Since Blesta is not yet installed, you can't enable error reporting in the config file config/blesta.php so you'll need to update your php.ini to report errors to the browser.

[Tyson]

Have you also applied the PHP5.5 patch in the PHP5.5 Hotfix?

 

I suspect this is likely the culprit.

 

 

- we're running php 5.5, apache and have ioncube loader installed.

If you're using php5.5, you need to update your installation with the three files from the /hotfix-php5.5/ directory.

[nVee]

You guys were right, I was under the impression I applied it twice actually but this morning with a fresh mind I managed to get it sorted with your help!

 

Thank you for your quick response.

 

Looking forward to this!

[Michael]

You guys were right, I was under the impression I applied it twice actually but this morning with a fresh mind I managed to get it sorted with your help!

 

Thank you for your quick response.

 

Looking forward to this!

 

Glad you managed to fix it

[nVee]

Hi guys,

 

I am a little concerned and just need some clarity to continue:

 

 - Am I right to say that Blesta cannot import and link cPanel/WHM accounts? So we would manually need to create each one?

 - I tried to create one now and it told us that the domain already exists. This is the very first time we're using Blesta so i'm sure this is a mistake or it's seeing a reference to something we can't import?

 - How do we deal with domain names? Do we have to assign a registrar for each domain name we sell and if so, what would be the procedures here?

 

Thank you.

[Tyson]

 - Am I right to say that Blesta cannot import and link cPanel/WHM accounts? So we would manually need to create each one?

 - I tried to create one now and it told us that the domain already exists. This is the very first time we're using Blesta so i'm sure this is a mistake or it's seeing a reference to something we can't import?

There is no mechanism to import multiple accounts into Blesta at once. However, you can link up existing cPanel accounts with a new service you create in Blesta. You will need to make sure that you have setup the cPanel module properly, and created a Package for the cPanel service. Then create a new service for a client, and ensure that you uncheck the checkbox "Provision using the cPanel module". This will only add the service to Blesta, and will not attempt to provision it with cPanel (since it already exists).

 

 

- How do we deal with domain names? Do we have to assign a registrar for each domain name we sell and if so, what would be the procedures here?

Domains should be handled through a registrar (e.g. eNom, LogicBoxes). We have modules for some registrars, and you would set them up similar to other services. i.e., setup the module, create a package based on that module, and then create services for clients. If we don't have a module for a registrar you use, you could either create one, or use the Universal Module instead, and setup any orders you receive manually.

 

If you want customers to order domains from an order form, you may want to install the Order plugin, if it's not installed already, and create a new order form of the "Domain and Other" type. Order Forms can be managed under [Packages] -> [Order Forms] in Blesta.

 

You may want to read up on how to create a package, adding services, and creating an order form.