"pay Now" Link Incorrect

[Austin]

Having a slight issue with invoice emails sending out the incorrect link for customers to use the "Pay now" link. I've look at previous topics and the root directory is set correctly, but no luck. It sends them to domain.com/client however the actual installation is located at domain.com/clients

 

Any ideas?

[Michael]

Having a slight issue with invoice emails sending out the incorrect link for customers to use the "Pay now" link. I've look at previous topics and the root directory is set correctly, but no luck. It sends them to domain.com/client however the actual installation is located at domain.com/clients

 

Any ideas?

 

If if it's not the root url what's the cron job does it effect people if you send a manual invoice (tick the tick box) and send it does it have the wrong url? If not it is the cron job.

If it's the cron job are you using a control panel, if so which one?

[Austin]

If if it's not the root url what's the cron job does it effect people if you send a manual invoice (tick the tick box) and send it does it have the wrong url? If not it is the cron job.

If it's the cron job are you using a control panel, if so which one?

A manual invoice contains the correct link. I'm using Interworx, so what needs to be modified in the cron job to correct the issue?

[Michael]

A manual invoice contains the correct link. I'm using Interworx, so what needs to be modified in the cron job to correct the issue?

 

See this image:

 

[Tyson]

The cause of this issue is almost always the Root Web Directory setting in Blesta under [settings] -> [system] -> [General]. It should be set to the server's web directory as described in the docs. Double-check that it is set correctly.