Auto Debit Question

[jjsararas]

I've gone through the list: http://www.blesta.com/forums/index.php?/topic/2782-auto-debit/#entry19843 and all the other posts on Auto Debit.

 

I'm trying to set up auto debit a credit card. Added all info into Create Payment Account for client. I hit the radio button and pressed Use for Auto Debit. Auto Debit appears to be enabled: http://screencast.com/t/AHBQ7AlX

 

Added first service to client and chose Create Invoice. Added second service and chose Append to invoice. Everything is set to Same Day, so date billed and date due are both today: http://screencast.com/t/NMzam5nl

 

The status on the invoice is Sent, but auto debit didn't happen and the invoice is still sitting there. I went into settings and realized the Auto Debit was set to run at 1pm at that time it was 3:46 so I changed it to 3:55 http://screencast.com/t/l9MesUChvm but it didn't run at 3:55.

 

FYI I have had an invoice paid successfully via credit card, but it was by the client, manually, via the Pay Now link in the email, not by Auto Debit. And I checked Stripe and the customer was created successfully, just not charged, and there are no failed payments in the log. 

 

Do I have to do the payment manually now, and then wait for the renewal date before it will Auto Debit?

 

[Tyson]

The cron task for auto debit is only run once a day at the time specified. If it already ran today, it would not run again until tomorrow, even if you changed the time that it is set to run at. It probably was not auto debited because the task already ran today and the invoice was created after the cron ran to auto debit invoices today. I suspect the invoice would be auto debited the next day if it was not paid manually before then.

[Michael]

I think it's the next renewal but don't quote me on that, our customers get their auto debit the day before the service is due and it works for us.

[Paul]

Auto debit will run once per day. It will only run once per day, so if it ran at 1pm, you generated the invoice after 1pm, and then changed the auto debit run time to even later in the day, it will still not run. Because it already ran today. It should go through the next day though.

[jjsararas]

Thanks guys