Steven F Posted March 13, 2015 Report Posted March 13, 2015 I noticed our Support Manager wasn't sending out any e-mail notifications. When I checked the templates, none were in there. I'm not sure if I need to set them manually? If so, how would I do that? Quote
0 Steven F Posted March 13, 2015 Author Report Posted March 13, 2015 I've never seen that before. Does your database user have full access to your Blesta database? Do you have many tickets in there? My suggestion would be to uninstall the support manager, and re-install it and see if those templates are added. Nothing super important. I uninstalled it and then re-installed it and that did the job. Quote
0 Paul Posted March 13, 2015 Report Posted March 13, 2015 The email templates should be created when the support manager plugin is installed. Under Settings > Company > Emails look in the "Plugin Emails" section. You should have the following as part of the Support Manager: Ticket Bounce Ticket Received Ticket Updated Staff Ticket Assigned Staff Ticket Updated Staff Ticket Updated (Mobile) Are all of these missing? Are you certain the support plugin is installed? Quote
0 Steven F Posted March 13, 2015 Author Report Posted March 13, 2015 The email templates should be created when the support manager plugin is installed. Under Settings > Company > Emails look in the "Plugin Emails" section. You should have the following as part of the Support Manager: Ticket Bounce Ticket Received Ticket Updated Staff Ticket Assigned Staff Ticket Updated Staff Ticket Updated (Mobile) Are all of these missing? Are you certain the support plugin is installed? http://puu.sh/gyTQx/3f26a0a8fe.png http://puu.sh/gyTNh/cd2489727e.png Quote
0 Paul Posted March 13, 2015 Report Posted March 13, 2015 http://puu.sh/gyTQx/3f26a0a8fe.png http://puu.sh/gyTNh/cd2489727e.png I've never seen that before. Does your database user have full access to your Blesta database? Do you have many tickets in there? My suggestion would be to uninstall the support manager, and re-install it and see if those templates are added. Quote
0 Paul Posted March 13, 2015 Report Posted March 13, 2015 Nothing super important. I uninstalled it and then re-installed it and that did the job. Ok, great! Not sure what happened, my only guess would be mysql crashed during the initial install or something. If anyone can duplicate the issue, we would be most interested. Quote
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Steven F
I noticed our Support Manager wasn't sending out any e-mail notifications. When I checked the templates, none were in there. I'm not sure if I need to set them manually? If so, how would I do that?
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