Support Manager Default Language Email

[10RUPTiV]

Folks...

 

Any way to set the default language for the auto-reply email... We would like to use the default in French instead of english...

[Michael]

I believe it goes via the system language: Settings > General > Default Language: French (fr)

[10RUPTiV]

We are already using French as the default language in Default language under Settings/General....  and the support manager language are going out with english...

[Michael]

Weird sorry I can't help then need Paul

[Tyson]

Do you have a French email template defined for the "Ticket Updated" email template? What is the client's default language? The system will default to English in either case. If you do not have email templates defined in the default language, English may still be used since that is all the system knows to exist.

 

You can update your system to set French as the default fallback language by updating /config/core.php and changing

Configure::set("Language.default", "en_us");

to

Configure::set("Language.default", "fr_fr");

[10RUPTiV]

Tyson,

 

Works fine for the email .... but with this change, all other plugin that have no FR_FR language file got empty text instead....  that's not very useful...

 

Any other way to force the plugin supportmanager to use french ?

[PauloV]

Tyson,

 

Works fine for the email .... but with this change, all other plugin that have no FR_FR language file got empty text instead....  that's not very useful...

 

Any other way to force the plugin supportmanager to use french ?

You can duplicate the English language file and rename the file name to french but you have to do this for all mpdules/plugins that you have not translated yet.

[Tyson]

You will either need to have everything fully translated into French, or ensure you have defined French email templates and that the client's default language is in French.