Activation Is Not Instant After Approval

[mlsto]

Hello

 

I find that activation is not instant after a PayPal approved payment. I have had to manually activate the service although the payment shows as approved and one hour after it did not activate. It stays as Pending.

 

Would appreciate help on this as I thought this was corrected when using PayPal.

 

Thank you in advance.

[Michael]

Have you waited for the Cron? It runs every 5 minutes not every second?

[mlsto]

I think it might be the cron but I am seeing the usual error:

 

"There are one or more cron tasks that have been executing for more than 60 minutes. View Automated Tasks"

 

This seems to be the issue I believe it is not running the cron every five minutes.

 

Thank you

[serge]

sql query could be your friend, just in case see my post here:

 

http://www.blesta.com/forums/index.php?/topic/4194-trouble-with-ticket-import-via-pop3/#entry31048

[mlsto]

Thank you Serge

 

Will check it out but think this task not running for 60 minutes has been there from the time I have been using Blesta which is for a few years and it is still there.

[mlsto]

Remember Mike gave me this link but it comes at the wrong time when people order which means I have to do it manually.

 

http://www.blesta.com/forums/index.php?/topic/1052-system-status-there-are-one-or-more-cron-tasks-that-have-been-executing-for-more-than-60-minutes/

 

Saw it has to do with so many different thinks that I am confused. I really wish this would be fixed. It goes away after awhile but comes back again.

[Paul]

If it's trying to provision and that is where it's failing, check the module log under Tools > Logs > Module Log. The cron provisions paid pending services, and on average it works out to 2.5 minutes to wait.

[mlsto]

Thanks for Paul for getting back, This is what I am seeing in the Cron log not sure if this is the culprit:

 

Attempting to provision paid pending services. The pending service #55 from client #1500 could not be made active. The pending service #56 from client #1500 could not be made active. The pending service #57 from client #1500 could not be made active. The pending service #58 from client #1500 could not be made active. The pending service #59 from client #1500 could not be made active. The paid pending services task has completed.

 

The Module logs show success except for one entry and that is because the person started an order then canceled it.

 

What do you think.

[Michael]

You could go to: My Info > Notices > and enable: "Creation Error" this will email you the reason it couldn't create the service by the API.

If you don't have them go to Settings > System > Staff > Staff groups > Edit > tick the notices boxes.

[mlsto]

Thank you Mike

 

Did not have these settings ticked, will see what happens.

 

Thanks again

[Michael]

Thank you Mike

 

Did not have these settings ticked, will see what happens.

 

Thanks again

 

You're welcome you can try to manually provision them, I had one where a client complained to us but the reason they failed is because they was still licensed at a competitor so they spat out a internal error.