Welcome Email Not Being Sent

[sarvesh]

Hi,

 

Iam using Blesta 3.4.1 with SolusVM, Welcome Email is not Being sent to the registered mail address with the details of the VPS, Could you please help me to solve this problem.

 

Thanks you

[Paul]

Are other emails being sent? Was the VPS actually provisioned?

 

The most common problem is the use of an invalid tag in the package welcome email. Would you mind posting the content of your Package Welcome email content? (Both HTML and Text sections) as well as your Service Creation email template (Settings > Company > Emails) if you modified that one.

[sarvesh]

All other emails are being sent properly, invoice mail, account creation mail but the package creation welcome mail is not being sent, and have disabled the service mail.

 

i have modified the Service Creation email template and i have disabled it, if i enable it then that mail is being sent to the mail with the details of the VPS

 

screen shot : http://prntscr.com/67bbpw 

[Michael]

All other emails are being sent properly, invoice mail, account creation mail but the package creation welcome mail is not being sent, and have disabled the service mail.

 

i have modified the Service Creation email template and i have disabled it, if i enable it then that mail is being sent to the mail with the details of the VPS

 

screen shot : http://prntscr.com/67bbpw 

 

Screenshot doesn't work, but I would say it's something to do with the package welcome email, can you tell us what you put in both sections?

[sarvesh]

Screenshot doesn't work, but I would say it's something to do with the package welcome email, can you tell us what you put in both sections?

 

 

sure,

 

Dear Client,

Your VPS is active and the details are below.

 

Template : {service.solusvm_template}

Hostname : {service.solusvm_hostname}

IP : {service.solusvm_main_ip_address}

Username : root

Password : {service.solusvm_root_password}

 

 

thi is same on both HTML and TXT

[Paul]

sure,

 

Dear Client,

Your VPS is active and the details are below.

 

Template : {service.solusvm_template}

Hostname : {service.solusvm_hostname}

IP : {service.solusvm_main_ip_address}

Username : root

Password : {service.solusvm_root_password}

 

 

thi is same on both HTML and TXT

 

All of those tags should be good, you mentioned that the service creation template was disabled though. That template must be enabled for the welcome email to be delivered.

[Michael]

sure,

 

Dear Client,

Your VPS is active and the details are below.

 

Template : {service.solusvm_template}

Hostname : {service.solusvm_hostname}

IP : {service.solusvm_main_ip_address}

Username : root

Password : {service.solusvm_root_password}

 

 

thi is same on both HTML and TXT

 

Ok the best thing to do, is empty the Html side... Then go to the text side and copy and paste making sure no blank spaces are at the top or bottom and save.

[sarvesh]

Ok the best thing to do, is empty the Html side... Then go to the text side and copy and paste making sure no blank spaces are at the top or bottom and save.

 

 

Done, but only getting the service creation mail not the welcome

[Paul]

Done, but only getting the service creation mail not the welcome

 

The service creation email has a tag, {package.email_html} for HTML and {package.email_text} for TXT. Do you see these in yours? These tags get replaced with your Package welcome email HTML and TXT content.

[sarvesh]

The service creation email has a tag, {package.email_html} for HTML and {package.email_text} for TXT. Do you see these in yours? These tags get replaced with your Package welcome email HTML and TXT content.

 

Very thanks, this worked