Server Migrations

[aosoft]

Is it possible to change which server an existing service is associated with, without re-provisioning the service?

 

Thanks.

[Michael]

I don't believe so because it's connected to a package.

[aosoft]

Yes, but the Package can be updated to interact with a new server if you needed it to.  Here, I'm envisioning a senario where, for some reason, we have to move a large number of accounts from one server to another.  It would be very inconvenient if we had to recreate each service for each customer to get Blesta to manage it on the new server.  Does that make sense?

[Michael]

Yes, but the Package can be updated to interact with a new server if you needed it to.  Here, I'm envisioning a senario where, for some reason, we have to move a large number of accounts from one server to another.  It would be very inconvenient if we had to recreate each service for each customer to get Blesta to manage it on the new server.  Does that make sense?

 

If the package is updated I would say all the services will be changed. But you can't change them on the services page.

[Paul]

Updating a package does not affect the services. Which "server" a service uses is attached to a module row for that module.

 

If you are using cPanel, you can change the server by putting the old server and new server in the same Server Group (Settings > Company > Modules > cPanel > Manage). Then, go to Manage the service on their client profile page. A drop down menu will appear. Change it from the old to the new server and save.

 

This will not migrate their site, just update Blesta so that API calls are made to the proper server.

[aosoft]

Revisiting this question again.  We are using the Interworx module, and after adding a new server to the server group, I'm not seeing a dropdown menu to specify the server in the service management page under the client. While it would be nice to make the change in the interface, to do it manually would it be as simple as updating a single field in the database?  If so, which field?

[aosoft]

Well, I believe I found the database field to update.  But then realized that the dropdown menu for the server is, indeed, appearing in the service management page.  Must have been a browser cache thing or something.  Anyway, you can disregard my last question.  Thanks.