BlueSkyData Posted February 3, 2015 Report Posted February 3, 2015 Hi all When a client opens a new support ticket, the system emails them back but is Cc an other client email address to there's. Its a different email each times. This happens when the system send the "We have received your ticket" Any ideas? Quote
0 BlueSkyData Posted February 3, 2015 Author Report Posted February 3, 2015 Hi all I deleted the support group and added it again, issue now gone, I still have no idea what was causing it Quote
0 Tyson Posted February 3, 2015 Report Posted February 3, 2015 I'm not sure what the issue is either. I would need to know more info about the problem to help you figure it out. But the way emails are sent, the client receives the email, and any of their contacts that have replied to the ticket are also CC'd. Quote
Question
BlueSkyData
Hi all
When a client opens a new support ticket, the system emails them back but is Cc an other client email address to there's. Its a different email each times. This happens when the system send the "We have received your ticket"
Any ideas?
2 answers to this question
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