First Name + Last Name Or Company Name

[a.daniello]

Usually Blesta uses First Name + Last Name to indicate a client (as in support tickets, as in report, and so on). I'ld like Blesta indicates a client:

- principally with Company Name, if available,

- secondary with First Name + Last Name, if Company name isn't available.

 

A use case to explain better: i have more clients related to the same contact (one person is CEO of more companies); in tickets we see always his name (eg "Mario Rossi") but the client is a company in some cases (eg "ACME"), another company in other cases (eg "M. Rossi Ltd").  

 

This is not a big problem but i think that this can be an useful enhancement, and i'm very curious about your opinion and how you do in your country.

 

Thanks

[Michael]

Maybe if they have a company name have it under where it says "Support title" in tickets?

 

Eg:

 

First Name Last Name

Company Name

 

 

Like we have:
Staff name
Support title

[a.daniello]

Tickets are without distinction! And this issue is generalized: see attach.

 

Also invoices empathize First Name + Last Name vs Company name, so we changed invoice template.

 

Do you think this makes sense?

 

Thanks

[Michael]

Tickets are without distinction! And this issue is generalized: see attach.

 

Also invoices empathize First Name + Last Name vs Company name, so we changed invoice template.

 

Do you think this makes sense?

 

Thanks

 

Why does the client have two accounts anyway? Why not keep them all in one place?

[a.daniello]

Simply because are two different Company/Client (two address, two vat code, ...): the manager/contact is the same but uses two different account in Blesta, one for each company.

 

We have a lot of cases as it, and we have also a case of four Company.

 

So it is in Italy and in some european countries. I don't know if this is important also in other countries.

[Michael]

 

Simply because are two different Company/Client (two address, two vat code, ...): the manager/contact is the same but uses two different account in Blesta, one for each company.

 

We have a lot of cases as it, and we have also a case of four Company.

 

So it is in Italy and in some european countries. I don't know if this is important also in other countries.

 

 

Ah so it would might be good for your idea as a optional feature Michael Dance (Licensecart) || Daniello A. (Komunica) || or Paul Phillips || Callum S. so you can enable either? I'll +1 this now

[a.daniello]

Ah so it would might be good for your idea as a optional feature Michael Dance (Licensecart) || Daniello A. (Komunica) || or Paul Phillips || Callum S. so you can enable either? I'll +1 this now

 

"Optional feature" is the best solution! +1 for me too 

[Blesta Addons]

Tickets are without distinction! And this issue is generalized: see attach.

 

Also invoices empathize First Name + Last Name vs Company name, so we changed invoice template.

 

Do you think this makes sense?

 

Thanks

the autocomplete is your mod or the native thing in blesta ? i don't se it in my blesta !

[a.daniello]

Is native in Support Manager plugin (open ticket by staff member).