Auto-Close Predefined Response Email Template

[a.daniello]

In Support > Department we can set an Auto-Close Predefined Response.

 

I think that this "response" should be an "email template", as "Ticket Updated", for example "Ticket Auto-Close".

 

This change will produce two big improvements:

 

1. Blesta will became a little more "multi-language" (at this moment we can't have an "auto-close response" for every our languages, but only one);

 

2. we can use all dedicated tags available in email templates.

 

Thanks

[alexistkd]

+1

[Michael]

The only issue there is you can't change it per department if you wish. If you have one universal template that makes it a bit hard to use for every one of them.

 

But for languages cant' you do that on responses? or would that be another feature request

[a.daniello]

Licensecart:

 

1. yes, we can't change it per department but isn't important: this'll always "only and simply" an "auto-closed" message, so the department is indifferent;

 

2. no, we can't do that on responses, because:

a. the responses aren't multi-language (we group using "category" as "language");

b. should be more difficult to make "Auto-Close Predefined Response" as multiple selection (one for language), than as a pre-defined email template.

 

Thanks