Michael Posted January 11, 2015 Report Posted January 11, 2015 I was wondering if people would agree that a notice would be nice on a merge So if you merge a ticket a notice like when you change priority / assign them etc shows up. "Ticket #10000 has been merged with this ticket." PauloV 1 Quote
Joseph H Posted January 11, 2015 Report Posted January 11, 2015 Would be nice, but sadly the Merge feature is not working on my End... Quote
Michael Posted January 11, 2015 Author Report Posted January 11, 2015 Would be nice, but sadly the Merge feature is not working on my End... Tick the box and a box shows up, type the ticket ID and click that and click merge or your not on 3.3-3.4 Quote
Joseph H Posted January 11, 2015 Report Posted January 11, 2015 Tick the box and a box shows up, type the ticket ID and click that and click merge or your not on 3.3-3.4 I am on 3.4 I do that save and still the tickets are not merged..... I will try re-uploading the support plugin and see Quote
Tyson Posted January 12, 2015 Report Posted January 12, 2015 Are you using any third-party extensions that may be preventing the action? Is there an error displayed? PauloV 1 Quote
PauloV Posted January 12, 2015 Report Posted January 12, 2015 I was wondering if people would agree that a notice would be nice on a merge So if you merge a ticket a notice like when you change priority / assign them etc shows up. "Ticket #10000 has been merged with this ticket." Nice +1 I will add this feature to support Manager Pro next week its easy to implement just one line of code Michael 1 Quote
kpmedia Posted January 16, 2015 Report Posted January 16, 2015 It would be nice to have a feature that can merge replies. Quote
Blesta Addons Posted January 16, 2015 Report Posted January 16, 2015 It would be nice to have a feature that can merge replies. the feature is already exist , it need just a message to show Michael and PauloV 2 Quote
kpmedia Posted January 17, 2015 Report Posted January 17, 2015 the feature is already exist , it need just a message to show I see split and quote, but not merge. Quote
Michael Posted January 17, 2015 Author Report Posted January 17, 2015 I see split and quote, but not merge. PauloV 1 Quote
Tyson Posted January 19, 2015 Report Posted January 19, 2015 I see split and quote, but not merge. Split and Quote are when replying to a ticket. Either split specific replies into a separate ticket, or quote replies in the current ticket for your reply. The merge, as shown in Licensecart's screenshot, is on the ticket listing page, where you merge entire tickets (all replies within them) with each other. I was wondering if people would agree that a notice would be nice on a merge So if you merge a ticket a notice like when you change priority / assign them etc shows up. "Ticket #10000 has been merged with this ticket." Are you suggesting that after you perform a merge, the ticket that replies have been merged into have an entry stating the old ticket #? Similar to how the old ticket gets closed with the message "This ticket has been merged into ticket #2695697."? In the future (CORE-1120), we plan to make that message a log entry rather than a System reply. I think your message would be best as a log message instead of a reply. Michael 1 Quote
Michael Posted January 19, 2015 Author Report Posted January 19, 2015 Split and Quote are when replying to a ticket. Either split specific replies into a separate ticket, or quote replies in the current ticket for your reply. The merge, as shown in Licensecart's screenshot, is on the ticket listing page, where you merge entire tickets (all replies within them) with each other. Are you suggesting that after you perform a merge, the ticket that replies have been merged into have an entry stating the old ticket #? Similar to how the old ticket gets closed with the message "This ticket has been merged into ticket #2695697."? In the future (CORE-1120), we plan to make that message a log entry rather than a System reply. I think your message would be best as a log message instead of a reply. Yes please mate So like this: Quote
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