Defoe Posted January 9, 2015 Report Posted January 9, 2015 I issued an invoice with multiple items to a client. He wants to stop renewing one of the recurring item from next month. The item is included in the sent invoice which is not due yet. The invoice has other items he wanted to renew. The client has requested cancellation for that item. What should I do? Do I credit the amount to this invoice as discount or what? Quote
0 Michael Posted January 9, 2015 Report Posted January 9, 2015 I would cancel the service and then edit the invoice. If there's a transaction applied, click the invoice row, and unapply it. Then edit the invoice and then save it. Quote
0 Paul Posted January 9, 2015 Report Posted January 9, 2015 Yup, cancel the recurring item, then edit the invoice and delete the line item. All the other line items will remain linked to their respective services, should the invoice remain unpaid they will be suspended. Michael 1 Quote
Question
Defoe
I issued an invoice with multiple items to a client. He wants to stop renewing one of the recurring item from next month.
The item is included in the sent invoice which is not due yet.
The invoice has other items he wanted to renew.
The client has requested cancellation for that item.
What should I do?
Do I credit the amount to this invoice as discount or what?
2 answers to this question
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