Edit/delete Priorities For Support?

[kpmedia]

I'd like to borrow from ClientExec, and change the silly "priorities" to something meaningful: email issues, server down, login issues, etc.

 

[Michael]

This should be a feature request, but since it's a support.

 

Go to PHPMyAdmin and go to the Blesta database. Find the table: support_tickets then click on structure then edit the priority stuff.

 

You might need to edit some files as-well to change them from awaiting_reply but yeah there you go.

[kpmedia]

Done.

http://www.blesta.com/forums/index.php?/topic/3909-set-our-own-priority-names/#entry28762

 

I thought this would have been available. Seems very 2000s to be static. (Now 2010s.)

[hostingDifferent-Scott]

This would be a nice feature to be able to change it without having to update the mysql tables.

[kpmedia]

This was in the Support Manager Pro plugin all along -- but nobody has ever mentioned it.

 

In support_managerpro\language\en_us\support_managerpro_tickets.php

// Priorities
$lang['SupportManagerproTickets.priority.emergency'] = "Emergency";
$lang['SupportManagerproTickets.priority.critical'] = "Critical";
$lang['SupportManagerproTickets.priority.high'] = "High";
$lang['SupportManagerproTickets.priority.medium'] = "Medium";
$lang['SupportManagerproTickets.priority.low'] = "Low";

There's 5 priorities that can be changed to 5 common issues. While that's not the ideal solution, it's better than nothing (for now).

 

I wonder if this plugin can add that function? Hmm...

[Michael]

This was in the Support Manager Pro plugin all along -- but nobody has ever mentioned it.

 

In support_managerpro\language\en_us\support_managerpro_tickets.php

// Priorities
$lang['SupportManagerproTickets.priority.emergency'] = "Emergency";
$lang['SupportManagerproTickets.priority.critical'] = "Critical";
$lang['SupportManagerproTickets.priority.high'] = "High";
$lang['SupportManagerproTickets.priority.medium'] = "Medium";
$lang['SupportManagerproTickets.priority.low'] = "Low";

There's 5 priorities that can be changed to 5 common issues. While that's not the ideal solution, it's better than nothing (for now).

 

I wonder if this plugin can add that function? Hmm...

 

If you want to edit the languages file only yes you can.

 

In /plugins/support_manager/language/en_us/support_manager_tickets.php and search // Priorities you will see the same thing.

[kpmedia]

Yeah, what people see is what matter most -- I don't really care what it shows in the db.