Are Refunds Via Paypal Sent Back To The System?

[gutterboy]

Just wondering, if someone pays for something via Blesta and then they are refunded via Paypal itself (not within Blesta) does that cause Paypal to send back notice to Blesta via the IPN or something so that they get refunded in the system?

 

If not, does anything get sent back by Paypal at all - such as to logs of some kind?

[Michael]

yes they are recorded.

[gutterboy]

Where abouts? haha

 

So they are only recorded but not processed/updated in the system?

[Michael]

On the client profile page, there's a transaction box, in there there's links, one is called refunds.

 

If you refund the client fully, the invoice is re-opened if you refund a client part of the payment nothing changes.

 

[gutterboy]

On the client profile page, there's a transaction box, in there there's links, one is called refunds.

 

If you refund the client fully, the invoice is re-opened if you refund a client part of the payment nothing changes.

 

refunds.PNG

 

Do you know if this only works if the Paypal API credentials are correct? They SHOULD be correct, but when I tried to refund someone via Blesta once before and ticked the "Process this with the gateway" checkbox it failed for some reason.

[Michael]

You have to refund them via PayPal themselves, Blesta for PayPal don't work nice when you try to refund them via Blesta. Not sure why.

 

But as long as you've sorterd the Gateway out like correct email address etc you should be fine.