Backup Failed And Give Me A Blank Page

[liuyingwuridie]

Hi!

I installed blesta on Webhostingbuzz's reseller server, and when I click download backup it runs 1 min and give me a blank page. When happened? How can I solve it? Please email me and I'll give you login credentials

[Tyson]

Blank pages may be caused by an error. Enable error reporting in Blesta by updating the config file under /config/blesta.php and make sure error reporting is set to:

Configure::errorReporting(-1);

Then attempt another backup. When you receive the blank page again, there may be an error displayed that would give more insight into the problem.

[liuyingwuridie]

Hi!

Thanks for the reply. I followed your guide and it says

escapeshellarg() has been disabled for security reasons on line 158 in /home/semlalan/public_html/sakrad/app/models/backup.php

[Paul]

escapeshellarg() has been disabled for security reasons on line 158 in /home/semlalan/public_html/sakrad/app/models/backup.php

 

That's the issue, they disabled escapeshellarg(). Blesta tries to execute mysqldump to produce the backup, and some providers disable the necessary functions to do so. You may be able to convince them to re-enable it for your account. If not, you'll need to use some other method to backup your database, or move to a virtual server with Webhostingbuz where you have more control.

[liuyingwuridie]

thanks so much! !