Error With Logicboxes (Resellerclub)

[vijethk]

Hi All,

 

I need help with setting up Reseller club. 

 

I tried using LogicBoxes Module to set the resellerclub, but I get this error

 

"The reseller ID and key combination appear to be invalid, or your LogicBoxes account may not be configured to allow API access."

 

I did read in the forum thread that not just me, several have got the same issue. 

 

Before you ask me these following I will clearify it so we can speedily resolve this issue:

 

1. The IP address is Whitelisted correctly to my domain where blesta is installed. (I have confirmed it my hosting and with resellerclub support) [Yes, its more than 30 minutes the ip is whitelisted in reseller club.

 

2. As suggested by others, in other thread, I have even test with generating NEW API key. Still same error?

 

Can anyone please help me resolve this. 

 

Best regards

 

 

[vijethk]

Good News Guys, 

 

I had escalated the matter to the highest level in Resellerclub, and they assigned an expert developer to handle this case and he nailed it. 

I am going to let you all know here what we did, that solved this issue, I saw many threads with people had same issue of this error

"The reseller ID and key combination appear to be invalid, or your LogicBoxes account may not be configured to allow API access."

 

So this is what we did to solve this: 

 

Although I had a shared hosting, I had a Dedicated IP address. And the Problem lies exactly there... 

Even thought the domain IP showed the dedicated IP address as you check in 

https://www.site24x7.com/find-ip-address-of-web-site.html

 

But the actual host IP was totally different. 

So even if you have dedicated IP address, you need to WHITELIST the HOST IP address in the ResellerClub, and not the Dedicated IP address. 

 

Following was the solution recommended by the ResellerClub Expert, and it worked:

 

**************************

 

The issue you are encountering may be because of IP Whitelisting.
Please be informed that the shared servers have various IP addresses associated with them and the API call making IP of the server may differ from the actual Web Hosting IP.

I request you to kindly create a test.php file in your hosting panel where you are Hosting 'BLESTA' to find your outbound ip and put the following code in that file given in this url-

http://pastebin.com/9eZzgruh

Then run that code by putting domain-name/test.php on your browser. Kindly let us know the path of the script so that we can check the same at our end.
Once you get the IP after running the script, log in to your reseller panel, go to settings->API and whitelist that IP.

After IP whitelisting is done, wait for 2-4 hours and try passing the API call again.

 

********************

 

Yes, I put that script to the location where Blesta was installed and it shows the actual IP address of HOST. 

 

I then when and WHITELISTED that HOST IP address and now everything is solved... 

 

I hope this solution will be useful for all other in future who will face the same crisis. 

 

Best regards

[Michael]

It's a logicboxes or host issue then, but are you allowing 30 minutes? their API list updates can take up-to 30 minutes.

 

Host issue: 

- Logicboxes API IP's being blocked so Blesta can't call home.

[Joseph H]

Add your IP adress to the list of allowed IP's In your reseller club account.

 

Go to settings > API> Then add your server IP

[vijethk]

@Licensecart:

So how do I solve this? What DO I do?

 

I called up reseller club support, they said the error is comming in blesta so they cannot help, only blesta support can solve the issue which is comming in the blesta. 

 

How do I sove this? Please advice. 

 

Best regards

[Michael]

@Licensecart:

So how do I solve this? What DO I do?

 

I called up reseller club support, they said the error is comming in blesta so they cannot help, only blesta support can solve the issue which is comming in the blesta. 

 

How do I sove this? Please advice. 

 

Best regards

 

Well you could ask your host to disable the firewall and try it. If it works, then it's the firewall.

 

You can also go to Tools > Logs > Modules > Click LogicBoxes row and give us the error if there is one.

[vijethk]

Well you could ask your host to disable the firewall and try it. If it works, then it's the firewall.

 

You can also go to Tools > Logs > Modules > Click LogicBoxes row and give us the error if there is one.

 

Tools > Logs > Modules >  There is no LOGICBOXES row here as this module itself doesn't work, when I add those info of API

 

"The reseller ID and key combination appear to be invalid, or your LogicBoxes account may not be configured to allow API access."

 

So there is not LOGs

 

[vijethk]

I just contacted my Webhost, and this what they said: 

 

**************************

Yes, we are blocking all outgoing connections from our shared servers, made on custom ports.

In this case I would recommend that you contact the BLESTA support team and ask them for the specific port and IP address(es) on which the API is trying to connect so we can open them for you.

**************************

 

What do I say them?

[Michael]

I would move hosts. Why should they block outgoing connections :s I've never in my 6 years in the industry ever heard that. And the only people who know their IPs / ports is Logicboxes themselves.

[vijethk]

Which Webhost you would recommend?

[Michael]

Which Webhost you would recommend?

 

Personally I recommend FreshRoastedHosting mate, we use them for our VPS.

[Joseph H]

Personally I recommend FreshRoastedHosting mate, we use them for our VPS.

 

Talking about VPS's I think Knownhost has the best Managed services.

@ OP I would recommend them as It will save you a lot of headaches in the long run.