Services Suspended Before Renewal Date

[Joseph H]

Hi, I have just noticed that some services are being suspended even before the renewal date. I have noted this for almost 3 clients.

 

The invoice generated shows "Dec 01, 2014 - Dec 31, 2014" 

 

Any Idea how or why this is happening? Or a possible way to solve?

[Tyson]

Has the invoice associated with that service been paid? Based on your Billing/Payment company settings for Invoice and Charge options, services are suspended some number of days after the invoice is past due.

[Joseph H]

Has the invoice associated with that service been paid? Based on your Billing/Payment company settings for Invoice and Charge options, services are suspended some number of days after the invoice is past due.

 

The invoice is unpaid, here is a screenshot of my suspension settings

[Michael]

Sounds like the renewal date was wrong before, which was fixed in 3.3.2

[Tyson]

When is the invoice due? Based on your screenshots, it looks like the service should be suspended 5 days after an invoice has passed its due date. And since your service was added on Dec 1 and suspended on Dec 6, I would think that the invoice was created Dec 1 and set to be due on Dec 1 as well. If that's the case, then this would be expected behavior.

[Joseph H]

When is the invoice due? Based on your screenshots, it looks like the service should be suspended 5 days after an invoice has passed its due date. And since your service was added on Dec 1 and suspended on Dec 6, I would think that the invoice was created Dec 1 and set to be due on Dec 1 as well. If that's the case, then this would be expected behavior.

 

The service was not added on Dec 1, It was added since July 16. The service was set to renew on Dec 31. But unfortunately the invoice got generated even before the 10 days specified on the billing settings and got suspended even before the renewal date.

[Joseph H]

Sounds like the renewal date was wrong before, which was fixed in 3.3.2

 

Renewal date on the service? I though the wrong dates were on invoices alone. As in this situation the renewal date is ok. The only problem is that the invoice gets generated too early.

[Paul]

Service suspension has nothing to do with renewal date, and everything to do with any associated invoices. Under Settings > Company > Billing/Payment > Invoice and Charge Options, there is a setting called "Suspend Services Days After Due". I believe this is "5" by default. So, if an invoice was due 5 days ago for a service and hasn't been fully paid, it will be suspended.

 

What @Licensecart is referring to is the date range displayed on the line item for an invoice. This date range may have been incorrect in versions prior to 3.3.2. But, suspensions happen based on an invoice DUE date, and it's the only criteria for determining what services should be suspended.