Issue Sending Email When Provisioning Interworx Hosting Package

[Paul Battaglia]

Hi All

 

I seem to be having an issue with an email that is being sent after provisioning an interworx hosting package. I'm not sure which template I'm supposed to be checking.

 

Is there a way of checking my templates before we have these embarrassing situations on a live system?

 

Thanks in advance.

 

Oh noes!

unexpected character in filters : "/" at 275 on line 233 in /chroot/home/djadmin/digitaljunction.com.au/html/manage/vendors/h2o/h2o/parser.php 

Printing Stack Trace:
#0 /chroot/home/djadmin/digitaljunction.com.au/html/manage/vendors/h2o/h2o/parser.php(114): ArgumentLexer->parse()
#1 /chroot/home/djadmin/digitaljunction.com.au/html/manage/vendors/h2o/h2o/parser.php(75): H2o_Parser::parseArguments('

\r\n\tHi {conta...')
#4 /chroot/home/djadmin/digitaljunction.com.au/html/manage/app/models/emails.php(806): H2o::parseString('

\r\n\tHi {conta...', Array)
#5 /chroot/home/djadmin/digitaljunction.com.au/html/manage/app/models/emails.php(512): Emails->buildEmail('service_creatio...', '1', 'en_us', Array)
#6 /chroot/home/djadmin/digitaljunction.com.au/html/manage/app/models/services.php(1375): Emails->send('service_creatio...', '1', 'en_us', 'accounts@pengui...', Array, NULL, NULL, NULL, Array)
#7 /chroot/home/djadmin/digitaljunction.com.au/html/manage/app/models/services.php(895): Services->sendNotificationEmail(Object(stdClass), Object(stdClass), '41')
#8 /chroot/home/djadmin/digitaljunction.com.au/html/manage/app/controllers/admin_clients.php(4228): Services->add(Array, Array, true)
#9 /chroot/home/djadmin/digitaljunction.com.au/html/manage/app/controllers/admin_clients.php(4129): AdminClients->createService(Array, Array)
#10 /chroot/home/djadmin/digitaljunction.com.au/html/manage/app/controllers/admin_clients.php(3569): AdminClients->processServiceStep('confirm', Object(stdClass), Object(stdClass), Object(stdClass))
#11 /chroot/home/djadmin/digitaljunction.com.au/html/manage/lib/dispatcher.php(111): AdminClients->addService()
#12 /chroot/home/djadmin/digitaljunction.com.au/html/manage/index.php(21): Dispatcher::dispatch('/index.php/admi...')
#13 {main}

 

[Michael]

It's a broken Tag in the welcome email or package email.

[Tyson]

Check your Interworx package welcome email, and/or the service creation email template. Look at all tags you have set, and any conditionals for both HTML and Text versions.

 

Each tag should be in braces, {tag_here}, and you shouldn't have any special characters like asterisks. Conditionals used should be closed with the appropriate {% endif %} tag, or {% endfor %} for loops.

[Paul Battaglia]

Check your Interworx package welcome email, and/or the service creation email template. Look at all tags you have set, and any conditionals for both HTML and Text versions.

 

Each tag should be in braces, {tag_here}, and you shouldn't have any special characters like asterisks. Conditionals used should be closed with the appropriate {% endif %} tag, or {% endfor %} for loops.

 

Tyson, do we have a set of templates we can use as an example?

[Michael]

Tyson, do we have a set of templates we can use as an example?

 

If you mean a template for the Welcome email there's a InterWorx example here: http://www.blesta.com/forums/index.php?/topic/223-welcome-email-for-hosting/

[Tyson]

There are no predefined templates for the welcome email since that depends largely on the service you've setup. As for the service creation email template, where the welcome email can be injected, you can see an example of one in the screenshot from the documentation.