Receive Email When Someone Creates A Ticket Through Client Portal - Support Plugin

[compriot]

I would like to simply receive an email when someone creates or responds to a ticket within the ticketing system of the client portal.

 

Possibly a CC to my email.

[Paul]

Under Support -> Staff, your user should be added. If it's not, click Add Staff and select yourself. Under Settings while editing your account here, you can check which priority tickets you want to get the emails for. These will go to your email address as saved under My Info, and you can also select Mobile Ticket emails which will go to your mobile email set in My Info.

[compriot]

Thanks that fixed the issue, a few priorities were unchecked on my user.