Invoice Logo Missing

[richwalker]

My logo is missing on invoices that have been automatically generated.

The logo has worked in the past. It's strange as it's been fine up and till a couple of weeks ago. I'm pretty sure I haven't changed anything.

[richwalker]

Hi mediagin

Yes mate, they only way i could get it work was to change the cron to

lynx -dump 'https://www.mydomain.com/cron/?cron_key=1234abc'

Replace mydomain.com to your domain & the cron key to yours.

Thanks

[Paul]

3 hours ago, katycomputer said:

I converted my logo to pdf, still no joy. I don't have Photoshop to try PDF without transparency. 

I miss-typed, I meant PNG without transparency. If you send me your logo in JPG, I can try saving in Photoshop as PNG for you to see if it works.

[Michael]

Settings > company >  Billing/Payment > invoice customization > logo does it show up?

[richwalker]

Yes mate it is.

[Michael]

Yes mate it is.

 

weird

[Paul]

Does your PHP have the GD library? TCPDF sometimes uses the GD library to format the logo or background image.

[richwalker]

Hi Paul

 

Sorry for the delay, Yes we have GD library installed.

 

We are running php in CGI module Version 5.4.35

GD Version 2.1.0 

 

The logo shows on PDF's if you login to the control panel and view that way. Its just via email that's the problem

'

[Tyson]

If you go to a client's profile and email yourself a copy of an invoice manually, is the image available? I wonder if GD is not configured/available via CLI on your web server.

[richwalker]

Hi Tyson

Yes the logo is attached to the pdf if I manually send it.

[Paul]

Your CLI environment may not have GD. SSH in as the user your cron runs as (Usually the same as FTP) and run this:

php -i | grep GD

It should say something like:

 

GD Support => enabled

GD Version => bundled (2.x.x compatible)

 

If it doesn't show that, then it's not available.

[richwalker]

Hi Paul

Yes GD support is enabled version 2.1.0

Thanks

[mediagin]

I am running into this same problem.  The logo image appears when viewed/downloads or when manually sent but it does not appear when automatically sent.  Any resolution to this?  Thanks.

[mediagin]

Sorry, I'm not sure what this is.  Is this something replaced in Blesta?  I tried changing the cron command to this, but it did not take it.  

[mediagin]

Thanks for the help.  I believe got my situation figured out using these instructions: http://docs.blesta.com/display/user/Installing+Blesta#InstallingBlesta-4.SetupaCronJob.  

[Guest ipnet]

Ok Guys, having the same issue the logo in the pdf invoices only shows up when manually sent not auto sent. I did check and GD support is enabled version 2.1.0. @richwalker I have no idea what you mean. Do I do this on the server level or change the cronkey in blesta.  I'm totally lost. Thank in advance for some guidance! My cron is working great ...here is a screenshot http://www.evernote.com/shard/s32/sh/07c18cd9-bfbd-437c-8fc9-bb18405e25f1/e7fefd4e41a8ad7990d81a1de9a7e613

[Paul]

Ok Guys, having the same issue the logo in the pdf invoices only shows up when manually sent not auto sent. I did check and GD support is enabled version 2.1.0. @richwalker I have no idea what you mean. Do I do this on the server level or change the cronkey in blesta.  I'm totally lost. Thank in advance for some guidance! My cron is working great ...here is a screenshot http://www.evernote.com/shard/s32/sh/07c18cd9-bfbd-437c-8fc9-bb18405e25f1/e7fefd4e41a8ad7990d81a1de9a7e613

 

You should set a cron key if you are going to run it via web, by using lynx (richwalker's example), wget, or other. Please see "Running the cron via the web" at http://docs.blesta.com/display/user/Installing+Blesta#InstallingBlesta-4.SetupaCronJob

[Guest ipnet]

What is the command or how could I find out if GD Library is using CLI? Sorry gentlemen this is really advanced for me. Becuase it is my understanding that if GD Libray was using CLI on the server that would be the best way to go. Or am I complete wrong?

[AdamDG]

We ran into a similar problem where logos were always showing up on our invoices if the invoices were generated "on demand" by clicking on something within Blesta, but they would not show up in automatically generated invoices.

 

The component of Blesta that generates the PDF files appears to be expecting an absolute path to the logo file, however it is only actually receiving a relative path.  So, unless the working directory of the cron job is the directory in which the Blesta install resides, the problem will occur.  In our hosting environment, the working directory of a cron job is, by default, one level higher than the directory where Blesta (or any other website) would reside.  We fixed this by wrapping the cron job in our own shell script that does a cd to the proper working directory just prior to executing the cron job script.

[katycomputer]

I am having the same problem. No logo on PDF invoices.

Logo settings are set on /admin/settings/company/billing/customization

[root@cp ~]# php -i | grep GD
GD Support => enabled
GD Version => bundled (2.1.0 compatible)
[root@cp ~]#
 

Any other ideas?

[Paul]

3 hours ago, katycomputer said:

I am having the same problem. No logo on PDF invoices.

Logo settings are set on /admin/settings/company/billing/customization

[root@cp ~]# php -i | grep GD
GD Support => enabled
GD Version => bundled (2.1.0 compatible)
[root@cp ~]#
 

Any other ideas?

What format is the logo? Try PDF without transparency. People have reported issues with transparency. If you are using Photoshop, also save using "Save for web"

[Shane O-Mac]

Mines doing the same with our letterhead image. Any idea on getting a work around.

[katycomputer]

My logo is in jpg format, I haven't had time to test Paul's suggestion to convert it to a PDF.

[katycomputer]

I converted my logo to pdf, still no joy. I don't have Photoshop to try PDF without transparency. 

[katycomputer]

Paul, I found a suitable PNG - it looks great. Thank you.