Pre Sales Question

[sam20e]

Hello

 

I'm currently using WHMCS Version: 5.3.7. and quite tired of their updates and everytime I need to replace files and do the custom modification again. I would like to switch to Blesta unbranded version. However I do have few questions

1) Do you provide any trial account?
2) How frequent is your script update? Even if you release an update, do I have to do manual update by replacing script etc or?

3) I'm using WHMCS 5.3.7. Will I be able to import my client/invoice/support ticket details?

 

Thanks

Sam

[Michael]

Hello

 

I'm currently using WHMCS Version: 5.3.7. and quite tired of their updates and everytime I need to replace files and do the custom modification again. I would like to switch to Blesta unbranded version. However I do have few questions

1) Do you provide any trial account?

2) How frequent is your script update? Even if you release an update, do I have to do manual update by replacing script etc or?

3) I'm using WHMCS 5.3.7. Will I be able to import my client/invoice/support ticket details?

 

Thanks

Sam

 

1. Yes you can trial it by downloading the files and on installation select 30 day trial.

 

2. It depends you can see how often they are updated here: http://www.blesta.com/forums/index.php?/forum/16-news/?sort_key=start_date&sort_by=Z-A

 

3. Yes it should be able to do all of them.

[sam20e]

Hello

 

1. Yes you can trial it by downloading the files and on installation select 30 day trial.

 

Thank you. I don't mind trying out by making payment

 

2. It depends you can see how often they are updated here: http://www.blesta.co...ate&sort_by=Z-A

 

Guess I have no choice but to overwirte my files

 

3. Yes it should be able to do all of them.

 

Can you point me to this importer please?

[Michael]

Hello

 

1. Yes you can trial it by downloading the files and on installation select 30 day trial.

 

Thank you. I don't mind trying out by making payment

 

2. It depends you can see how often they are updated here: http://www.blesta.co...ate&sort_by=Z-A

 

Guess I have no choice but to overwirte my files

 

3. Yes it should be able to do all of them.

 

Can you point me to this importer please?

 

2. Yes however you just use the patch zip unless it's a new build like 3.4.x 3.5.x etc. Sorry missed that .

 

3. It's included in Blesta please go to Settings > Plugins > Import Manager > Click on 5.3 you can find out more about it here: http://docs.blesta.com/display/user/Import+Manager and for the WHMCS stuff: http://docs.blesta.com/display/user/WHMCS+5.2

[sam20e]

2. Yes however you just use the patch zip unless it's a new build like 3.4.x 3.5.x etc. Sorry missed that .

 

3. It's included in Blesta please go to Settings > Plugins > Import Manager > Click on 5.3 you can find out more about it here: http://docs.blesta.com/display/user/Import+Manager and for the WHMCS stuff: http://docs.blesta.com/display/user/WHMCS+5.2

 

Thank you my friend. I will signup right away.

 

Sam

[Michael]

Thank you my friend. I will signup right away.

 

Sam

 

Good luck we're here if you need help.

[Tyson]

I would recommend starting a trial, looking it over to see whether it will work for you, and then attempting a data import. The import can be a time-consuming process, and you may need to fix a few data anomalies and try the importer all over again if you run into issues. I suggest making a database backup after you've installed Blesta, but before you've attempted an import, so you can restore to a clean database if you run into problems.

[sam20e]

@Licensecart, Sure, thank you.

 

@Tyson, ok, I will download your trial 1st.

[sam20e]

Hi guyz

 

I have WHMCS 5.3.7 installed but your admin panel shows :  Import from WHMCS version 5.2

 

Can I still use this importer?

[Michael]

Hi guyz

 

I have WHMCS 5.3.7 installed but your admin panel shows :  Import from WHMCS version 5.2

 

Can I still use this importer?

 

Yes It just excepts 5.2+ 

[sam20e]

cool. im gonna give it a try tomorrow

[sam20e]

Hi

 

Im getting this error while importing :

 

SQLSTATE[HY000] [2003] Can't connect to MySQL server on xxx.xxx.xxx.xxx (4)

 

I already webserver IP for remote connections. any idea?

[Michael]

Hi

 

Im getting this error while importing :

 

SQLSTATE[HY000] [2003] Can't connect to MySQL server on xxx.xxx.xxx.xxx (4)

 

I already webserver IP for remote connections. any idea?

 

Do you have a firewall enable on any server which could be blocking the connections?

[sam20e]

thanks i disabled csf and import worked fine with these errors :

 

The import completed but the following errors ocurred:

importInvoices: SQLSTATE[23000]: Integrity constraint violation: 1048 Column 'client_id' cannot be null on line 124

importTransactions: There is already an active transaction on line 163

importPackages: SQLSTATE[HY093]: Invalid parameter number: number of bound variables does not match number of tokens on line 124

importServices: There is already an active transaction on line 163

importSupportDepartments: There is already an active transaction on line 163

importSupportTickets: There is already an active transaction on line 163

importMisc: There is already an active transaction on line 163

 

i think i can take it from here

[Michael]

thanks i disabled csf and import worked fine with these errors :

 

The import completed but the following errors ocurred:

importInvoices: SQLSTATE[23000]: Integrity constraint violation: 1048 Column 'client_id' cannot be null on line 124

importTransactions: There is already an active transaction on line 163

importPackages: SQLSTATE[HY093]: Invalid parameter number: number of bound variables does not match number of tokens on line 124

importServices: There is already an active transaction on line 163

importSupportDepartments: There is already an active transaction on line 163

importSupportTickets: There is already an active transaction on line 163

importMisc: There is already an active transaction on line 163

 

i think i can take it from here

 

Looks like something doesn't have a value for a client_id. unless the client was removed and the data was still stored. The guys will know more about that.

[sam20e]

yup, thanks again for all your help

[Michael]

yup, thanks again for all your help

 

You're welcome, welcome to blesta