The Module Failed Communicating With The Remote Server When Attempting To Suspend The Service

[AllanD]

The module failed communicating with the remote server when attempting to suspend the service.

 

Using the Universal Module and tried to suspend a users service and got the above error message. Could not find anything in the logs.

 

The "Change Renew Date" Action works ok.  It just seems to be the "Suspend" Action.

 

The installation is still in testing mode.

 

What does it mean "communicating with the remote server"?  Is this referring to the Service Options URL for Suspend?

 

What steps does the system perform during a Suspend action?

 

Where can I start looking?

 

[Tyson]

You should have an entry in the Module Logs related to that suspension attempt. Since your product is setup with a Suspension URL, you received that error after the module attempted to notify that URL, but either received no response, or a response that did not satisfy the expected response/code you have set.

[AllanD]

I did not realize the form action calls the URL directly.  I thought it was a cron job.

 

It was indeed an error in the api wrapper I am writing for the service provisioning.  Once I cleaned that up both suspend and unsuspend work properly.

 

Thanks!