Email Signature Possible Bug

[gutterboy]

Ok, I just attempted to add an email signature but it kept telling me I had to enter a text signature after I had entered text in the html editor part. Thought it may have not like what I pasted in as it only accepted plain text for some reason and not html. Still wouldn't work. So then I figured it meant just to enter something in the "text" tab; so I removed the text from the html tab and entered it in the text tab and then it allowed it.

 

However then I noticed the sig wasn't showing up in my emails, which makes sense as they are html based, so then I went back to the editor and made sure I had text in BOTH tabs and everything was good.

 

So my issue is......... shouldn't it automatically copy your text from the html tab to the text tab window? I assumed this was how everything worked? ...if not, why do you get an error if you don't enter text but no error if you don't enter html?

[Michael]

Nope, you have to enter them both manually, and it's the same for welcome emails / etc.

[gutterboy]

Nope, you have to enter them both manually, and it's the same for welcome emails / etc.

 

Hmm ok. Though weird you get an error for one and not the other considering html is the far more common email method accepted.

[Tyson]

A text version is always sent via email and is displayed for recipients whose mail applications don't, or can't, display HTML email. Blesta performs no conversion to copy the HTML over to Text. Because they are different mediums, most often you will want to tailor each email specifically as HTML or Text, and so content and placement will vary.

[gutterboy]

A text version is always sent via email and is displayed for recipients whose mail applications don't, or can't, display HTML email. Blesta performs no conversion to copy the HTML over to Text. Because they are different mediums, most often you will want to tailor each email specifically as HTML or Text, and so content and placement will vary.

 

Ok fair enough, but shouldn't there be an error if the user doesn't enter a html message in as well?

[Tyson]

No, HTML isn't required. It's more of a 'nice addition'. But if your clients' mail applications don't support HTML, or you don't want to include an HTML version, then we shouldn't require that you set one that won't be used. The Text should be required because it is a fallback, and if you create a signature, you should have at least some text content for that signature.