Domain Renewal Not Performed - Logicboxes

[Alk]

Hello,

 

Originally my client's domains were imported from a previous version of Blesta. However, the order id. etc. was not present against my client's domains. Therefore, I deleted and re-added my client's domains and Blesta then successfully retrieved the order id etc. and now I can see the nameservers and whois data against my client's domains. Having done this a while ago, yesterday was the first occasion that a client has since renewed their domain name, but it did not renew. Blesta closed the invoice and extended the "date renews" for the domain name, but the automation task "Process Service Renewals" hung and did not succeed. By this morning the "Process Service Renewals" automation task has now freed itself, but the domain name has still not renewed. Incidentally, I had this problem before I deleted and re-added my client's domains - but I put it down to the fact that the domain was trying to renew without any order id details, hence the reason for the "Process Service Renewals" automation task hanging.

 

There is no entry in the module log. Is there anyway to work out what the problem is please?

 

Thanks!