Invoice Override Still Issues The Invoice

[RebornWebs]

When i override the invoice dates to give a client a free month etc if will still issue the client the invoice for that month and if it is unpaid they will be suspended before their plan ends.

[Tyson]

Invoices for services are generated based on the service's renew date, not any of the invoice dates. You could have multiple invoices open for the same service, so it wouldn't make sense to change invoice dates to adjust (skip) billing cycles. You should change the service renew date instead.

[RebornWebs]

 

Here is a picture of the issue i am having.

 

 

[Paul]

Here is a picture of the issue i am having.

 

When an invoice is generated, the renew date is bumped forward on the service. At this point, to give the client a free month, you can either void that invoice, or click to manage the service and change the renew date to another month in the future.