Offline Payment Module Client Reference?

[Brashquido]

Hi All,

 

For domestic customers I have enabled offline payments so people can pay via EFT without incurring credit card fees. Inside the instructions section I was planning on including my banking details and ask the customer to use the order number as a reference as it is unique.

 

Seems I am unable to find any reference to this order number from the Blesta admin side of things. Am I missing something? Shouldn't that order number be something I can then search for in Blesta to identify the order and view the details?

[Michael]

Your best off using the Invoice Number mate. We use that: 

Reference: Your Invoice Number.

[Brashquido]

No worries, will do that then. Bit of a pain though as the order confirmation page was the only place I was looking to list my bank details and the only unique reference to their order a customer has at that point is the order number. I guess I'll have to include my bank details in the service activation email template instead.

 

Think it is worth putting in a feature request to either make the order number searchable or have it removed from being displayed in the offline payments order confirmation page.

[Michael]

No worries, will do that then. Bit of a pain though as the order confirmation page was the only place I was looking to list my bank details and the only unique reference to their order a customer has at that point is the order number. I guess I'll have to include my bank details in the service activation email template instead.

 

Think it is worth putting in a feature request to either make the order number searchable or have it removed from being displayed in the offline payments order confirmation page.

We have our bank details on there with the reference as invoice ID they should know that .

[Brashquido]

We have our bank details on there with the reference as invoice ID they should know that .

 

Understand, however they still have to leave that page with your banking details to get the invoice ID just so they can pay a bill. Not great in customer experience terms. If they don't think to copy your bank details before doing this and are unable to get back to this page, they may need to raise a support ticket. Just saying it is not ideal is all, I'd much rather the order number not being there at all than as it is now.

[Paul]

Order #'s are listed in Blesta under Billing > Overview as part of the Orders Widget. If you don't see an "Orders" widget, click "Manage Widgets" on the left, and drag it from the right to the left in the modal box to add it.

[Michael]

Order #'s are listed in Blesta under Billing > Overview as part of the Orders Widget. If you don't see an "Orders" widget, click "Manage Widgets" on the left, and drag it from the right to the left in the modal box to add it.

 

Haha woops I missed that