Not Send Invoice Generated By Proforma

[a.daniello]

Hi, if i create a proforma invoice (manually or via order form), after payment Blesta generates invoice but don't send this.

Also cron task not send these invoices.

Thanks,

Achille

[Tyson]

We would need more information to diagnose your issue as described in How to Report a Bug.

 

I don't experience this issue, as the cron delivers pro forma invoices as expected, but you did not specify the version of Blesta you are using. If you're using one of the v3.3.0-b* (betas), then you should upgrade to the release version. You should also take a look at your invoice delivery settings and cron tasks to ensure they are all enabled, and that your cron is running regularly without issue. Blesta does not deliver invoices set to be delivered via "paper", because you need to manually print them from the print queue.

[a.daniello]

Blesta ver: 3.3.0

 

Settings:  Deliver Invoices: Enabled/every 5 minutes

 

Use case: 1. create a proforma (manually or via order form); 2. user pay this "proforma invoice"; 3. Blesta convert "proforma" to regular invoice "closed" as expected, but this new invoice has status "Unsent"; 4. cron task process as expected generating and delivering other invoices (e.g. renew), but these invoices aren't sent (status is always "unsent"). 

 

Note: Invoices and ProForma are delivered via email as expected; in Tools > Logs > Invoice Delivery no record found about these invoice

[Tyson]

Thanks for clarifying. I think the issue has to do with a pro forma invoice being paid (and converted to an invoice) before it is sent, which ends up removing it from the list of invoices to deliver. I'll take a look at fixing this as apart of CORE-1465.

[a.daniello]

Perfect!

Matching my data and log, i confirm that the case is as you describe: invoices not delivered was generated by proforma before they sent.

Many thanks

[Tyson]

FYI, this issue was fixed in CORE-1465 for v3.3.1.