Support Manager Not Fully Operational

[FiRaRi]

When we update blesta version support manager pro not full operational. 

 

Notification not working,

 

Turkish language not working.

 

What can we doing for it ?

 

 

[Paul]

Are you using the Support Manager that ships with Blesta, or Support Manager Pro, a third party modification?

 

I suggest testing with the Support Manager included with Blesta, verify that it is upgraded under Settings > Company > Plugins > Support Manager. If you are using the 3rd party plugin, it may need to be updated to work properly with 3.3.

[Tyson]

Based on his description and the screenshots, it looks like FiRaRi is using the 3rd-party Support Manager Pro.

 

We're not able to help with 3rd party plugin issues, but perhaps PauloV (whom created the plugin) could respond, or you can contact him directly.

[FiRaRi]

Thank you very much, i didnt know 3.rd party to that plugin. i write to PauloV, i hope he help to me

[PauloV]

Thank you very much, i didnt know 3.rd party to that plugin. i write to PauloV, i hope he help to me

 

 

Hello FiRari

 

Sorry for the late replay, only now after you PM me I saw this post

 

The problem in notification, is normal because after you update the files that Support Manager Pro changes, it disapper after upgrades.

Since the New Blesta 3.3 this will never appen again because it dosent need to write in Core File anymore for Notification to work

 

We will release next week the update for Support Manager Pro to fully support Blesta 3.3

 

Does the character encoded appera wen importing by PIPE/IMAP/POP or wen oppening a new ticket inside blesta as an Admin or Client?

[FiRaRi]

thank you for reply. you can check attachment. i added screen shot that errors. 

 

and to be very bad when i want to try that plugin uninstall - install. All tickets has been romeved ((