Abandoned order email empty

[Lock]

My template is:

Hello {client.first_name},

We noticed you left the following items in your cart:

{% for item in services %}{item.package.name}
{item.name}{% for option in item.options %}
{option.option_label} x{option.qty}: {option.option_value}{% endfor %}
--
{% endfor %}

After "items in your cart" the mail is empty. Why?

[Paul]

On 2/7/2025 at 2:37 PM, Lock said:

My template is:

Hello {client.first_name},

We noticed you left the following items in your cart:

{% for item in services %}{item.package.name}
{item.name}{% for option in item.options %}
{option.option_label} x{option.qty}: {option.option_value}{% endfor %}
--
{% endfor %}

After "items in your cart" the mail is empty. Why?

Did you modify the email template? Make sure the email template has content defined for both HTML and Text tabs. If it looks right, check the order to make sure it actually contains services. Billing > Overview, in the Orders widget you can click to expand an order to show the associated services. If for some reason services is empty then nothing will be output there. This could potentially happen if the service associated with the order was deleted but the order itself remains.