Any Ideas On Where May Be Wrong?

[Joseph H]

I had this problem on the icons arrangement on the portal after upgrade to 3.3.0-B2. I tried afresh Install and It works perfect, but on my main site it looks like this bellow 

 

I used the same template on the fresh install and It showed perfect, screen shot bellow. 

 

Any Ideas on where I have gone wrong here? Thanks

[flangefrog]

Can you copy the code from Settings > Company > Plugins > Portal > Manage from the fresh install to your main site?

[Joseph H]

Can you copy the code from Settings > Company > Plugins > Portal > Manage from the fresh install to your main site?

I did, I tried It and still get the same Issue. screen shot here http://prntscr.com/4nx3r7

[Michael]

It's the lines shorten them on each one.

[Joseph H]

It's the lines shorten them on each one.

 

Hi Mike, the same codes work fine on another installation. The look at the icons alignment. They are all left aligned

[Daniel B]

Check and see if the portal plugin needs to be updated, if not...save your template code, uninstall portal plugin, reinstall it...see if that fixes it.

[Joseph H]

Check and see if the portal plugin needs to be updated, if not...save your template code, uninstall portal plugin, reinstall it...see if that fixes it.

 

I did that, the portal plugin has no upgrade now (version 2.0.1) . 

 

Here is a list of things I tried

• Copied the template and the code in portal and pasted on a fresh install of 3.3.0-b2 and it all worked perfect.
• Re installed version 3.3.0-b2 files on my site leaving the blesta.php untouched, yet still I have the same problem
• Unistalled and installed again the plugin but still the error was there.

[Daniel B]

I haven't upgraded my production install yet, if you want to paste the code you are using I can plug it into my portal and see what it looks like.  Not sure if there were changes to any of the standard CSS/template files that maybe didn't take in the upgrade script but that did work for a fresh install.

[Joseph H]

Hi Daniel B, I here are my portal codes. 

    <div class="col-md-4 col-sm-6 portal-box">
        <a href="{client_url}login/">
            <div class="well">
                <i class="fa fa-dashboard fa-4x"></i>
                <h4>My Account</h4>
                <p>Have an account with us? Log in here to manage your account.</p>
            </div>
        </a>
    </div>
    {% if plugins.knowledgebase %}<div class="col-md-4 col-sm-6 portal-box">
        <a href="{client_url}plugin/knowledgebase/client_main/">
            <div class="well">
                <i class="fa fa-book fa-4x"></i>
                <h4>Knowledge Base</h4>
                <p>Read and watch a lot of video tutorials here. You'l be a geek In no time </p>
            </div>
        </a>
    </div>{% endif %}
	    {% if plugins.support_managerpro %}<div class="col-md-4 col-sm-6 portal-box">
        <a href="{client_url}plugin/support_managerpro/client_tickets/add/">
            <div class="well">
                <i class="fa fa-life-saver fa-4x"></i>
                <h4>Support</h4>
                <p>Looking for help? You can open a trouble ticket here to get in touch with us.</p>
            </div>
        </a>
    </div>{% endif %}
    {% if plugins.download_manager %}<div class="col-md-4 col-sm-6 portal-box">
        <a href="{client_url}plugin/download_manager/">
            <div class="well">
                <i class="fa fa-cloud-download fa-4x"></i>
                <h4>Download</h4>
                <p>You may need to be logged in to access certain downloads here.</p>
            </div>
        </a>
    </div>{% endif %}
    {% if plugins.order %}<div class="col-md-4 col-sm-6 portal-box">
        <a href="{blesta_url}order/main/packages/hosting2/?group_id=1">
            <div class="well">
                <i class="fa fa-desktop fa-4x"></i>
                <h4>Order Shared Hosting</h4>
                <p>Start your presence on the web, order a web hosting package today!</p>
            </div>
        </a>
    </div>
    <div class="col-md-4 col-sm-6 portal-box">
        <a href="{blesta_url}order/main/packages/reseller">
            <div class="well">
                <i class="fa fa-desktop fa-4x"></i>
                <h4>Order Reseller Hosting</h4>
                <p>Shared hosting not enough for you, need to host your own clients?  A Reseller plan will be perfect.</p>
            </div>
        </a>
    </div>
    <div class="col-md-4 col-sm-6 portal-box">
        <a href="{blesta_url}order/config/preconfig/domains">
            <div class="well">
                <i class="fa fa-globe fa-4x"></i>
                <h4>Order a Domain Name</h4>
                <p>It's always good to have your own place on the net...so get your domain before someone else.</p>
            </div>
        </a>
    </div>
    <div class="col-md-4 col-sm-6 portal-box">
        <a href="{blesta_url}order/main/packages/domains-tz/">
            <div class="well">
                <i class="fa fa-globe fa-4x"></i>
                <h4>Order a .TZ Domain Name</h4>
                <p>It's always good to have your own place on the net...so get your domain before someone else.</p>
            </div>
        </a>
    </div>
    <div class="col-md-4 col-sm-6 portal-box">
        <a href="{blesta_url}order/main/packages/bulksms/?group_id=10">
            <div class="well">
                <i class="fa fa-mobile fa-4x"></i>
                <h4>Bulk SMS</h4>
                <p>Send notifications, advertise and alert with our fully featured Bulk SMS.</p>
            </div>
        </a>
    </div>
{% endif %} 

[Michael]

Hi Mike, the same codes work fine on another installation. The look at the icons alignment. They are all left aligned

 

The icons alignment wouldn't change the structure.

[Joseph H]

The icons alignment wouldn't change the structure.

Yah, the same codes work fine on yatosha.us . But not on my main site

[flangefrog]

Are you able to post a link to your site?

[Joseph H]

Are you able to post a link to your site?

 

Here Is the main site https://yatosha.com/billing/ and here is the test site with a fresh install same code http://yatosha.us

[flangefrog]

Looks like the icon you're using (fa-life-saver) isn't included in the version of font awesome.

[Joseph H]

Looks like the icon you're using (fa-life-saver) isn't included in the version of font awesome.

 

That's weird.Both installations use the same library of font awesome, both same version. I have tried on http://yatosha.us to install the support plugin and see if anything goes wrong but no luck. 

 

Edit: I have tried changing font awesome but no luck

[flangefrog]

Works for me now, have you done a full refresh?

[Joseph H]

Works for me now, have you done a full refresh?

I did afresh install but no luck, even if i change to the default besta template still it shows the same. 

[Daniel B]

The portal template itself looks fine on both sites for me.  Though the footer is messed up on the yatosha.com.

http://screencast.com/t/Ex8tjRszEc

 

The code you posted above also works just fine on my 3.2 install, don't have an upgraded beta install to test on though, my beta install is fresh.

[Tyson]

You're probably missing a closing </div> somewhere between the portal and footer.

[Joseph H]

The portal template itself looks fine on both sites for me.  Though the footer is messed up on the yatosha.com.

http://screencast.com/t/Ex8tjRszEc

 

The code you posted above also works just fine on my 3.2 install, don't have an upgraded beta install to test on though, my beta install is fresh.

Thanks Daniel, I have managed to solve the arrangement on the portal, as for the footer I just noticed.

 

You're probably missing a closing </div> somewhere between the portal and footer.

It seems so, I tried editing the template added the div It solved some part. I'm sure I will be able to fix It, but I'm just confused on one part here; I used the same template on both blesta installations and on one installation It worked fine without editing but on another It didn't.  

[Tyson]

Thanks Daniel, I have managed to solve the arrangement on the portal, as for the footer I just noticed.

 

It seems so, I tried editing the template added the div It solved some part. I'm sure I will be able to fix It, but I'm just confused on one part here; I used the same template on both blesta installations and on one installation It worked fine without editing but on another It didn't.  

 

Are the versions of Blesta the same? If so, sounds like a styling issue, or missing files.

[Joseph H]

Are the versions of Blesta the same? If so, sounds like a styling issue, or missing files.

 

The same Blesta versions (3.3.0-B2) the theme file uploaded on to both. But different end results. 

 

I have been trying to figure out a solution last night but no luck.

[Joseph H]

Managed to get It solved  . But had to do a separate installation and copy the blesta.php to the new installation. Used the same template and worked like a charm