[Support Manager] Auto Reply

[Michael]

I was thinking  maybe a idea to have a auto reply option on the departments for vacations / out of hours / away from the office etc. Bit like the "no reply for 24 hours" but maybe a check box to enable / disable.

[Blesta Addons]

the same as this request ?

 

http://www.blesta.com/forums/index.php?/topic/1306-department-level-ticket-auto-replies/

[Daniel B]

Yup, sounds like the feature request (that's been around for almost a year now...wtb traction! lol) above would work well for this type of thing .  

 

Core-1358 has already been added and is related to this, but I think could be fleshed out a bit more to allow the use of specific templates per department.

 

+3^Bacon

[Michael]

the same as this request ?

 

http://www.blesta.com/forums/index.php?/topic/1306-department-level-ticket-auto-replies/

 

Yup, sounds like the feature request (that's been around for almost a year now...wtb traction! lol) above would work well for this type of thing .  

 

Core-1358 has already been added and is related to this, but I think could be fleshed out a bit more to allow the use of specific templates per department.

 

+3^Bacon

 

Woops I thought it might have been different lol must be how it's worded

[Daniel B]

It is a little bit different, but I think the original one if completed would allow your request to work . It's a paradox, they are the same but different.  Do you wanna be the square or the rectangle?

[Michael]

It is a little bit different, but I think the original one if completed would allow your request to work . It's a paradox, they are the same but different.  Do you wanna be the square or the rectangle?

 

Square please lol since I had CubicWebs