Email Sent With Duplicate Content

[wfitg]

Testing 'New Service Activated' email.

When a client purchases a service like hosting they are getting double content.

The welcome email includes (at the top) the email template under /settings/company/email templates/service creation/ as well as the information that I put in the /packages/browse/package ID/.

I don't have a problem with the email including the data in the email template, but it is also including the data that I put in the /packages/browse/package ID/ TWICE.

I've attached a copy of the email in html format.

Any help or ideas why the data would be put in the email twice?

New Service Activated.html

[Michael]

What is in the Welcome Email section on the package.

 

Also what is in the New Service email template. You might have more than one {package_html} and probably got something above it and below it.

[wfitg]

You're a genius! It was a double {package_html} and a double Hi{contact.first_name}. One in the template and one in the group

U da'man!

Also, for those searching for an answer about duplicate content in emails:

If you put your logo in the signature do not put it in the template or in the group's email - else it will show twice too.

Edited August 24, 2014 by wfitg

[wfitg]

We really need a way to send ourselves a test email so we can check them for style and accuracy. Have i missed that?  Or is that not a Blesta feature?

[Michael]

We really need a way to send ourselves a test email so we can check them for style and accuracy. Have i missed that?  Or is that not a Blesta feature?

 

You can send a test email by making an account up, and making a fake order, or you can get a copy by setting up notices.

 

Settings > System > Staff > Staff groups > Admin > Notices tick boxes.

 

My Info > Notices > tick ones you want.