Paypal Email Says I Received Payment From Myself

[S.H.]

Hello everyone,

 

I have this minor issue when receiving payments from Paypal Payments Standard. When the customer pays, Paypal sends an automated email which starts like this:

 

Your payment is pending - please process this order

Dear John Doe,

You received a payment from John Doe.
Payments you receive go to your pending balance...

 

Why does it tell me I received a payment from myself instead of from the customer? I am unsure of what settings to change to fix this. I only recently started using Paypal and my account is Premier type if that matters. I should mention that the financial process works, the money reaches my bank account and so on, this issue is purely cosmetic but it would be great if I could fix it.

 

Any ideas? Anyone else have this problem when receiving money through Paypal?

[Michael]

Have you configured the API settings and IPN (I've noticed PayPal doesn't auto grab it from Blesta when it should so adding it in just kicks in a extra way to ensure PayPal works)

 

IPN: http(s):// yourdomain.com/callback/gw/paypal_payments_standard/

 

IPN for subfolders: http(s):// yourdomain.com/blesta/callback/gw/paypal_payments_standard/

[S.H.]

Hi, the IPN settings were already in place from when I first configured it but I double checked with your url to ensure that the settings I had were correct.

 

On the API Access page there are 2 options,

Option 1 - Grant API permissions to a third party to use certain PayPal APIs on your behalf.

Option 2 - Request API credentials to create your own API username and password.

 

I am currently using option 2, is this the correct one or should I be using option 1?

 

On the same page there is another feature:

Accept payments from your online stores before setting up APIs
Enable Express Checkout to accept payments from your online stores right away. You can set up API permissions or credentials later.

 

I did not use this option as I was confused as to how this will even work in Blesta without the API credentials.

[Paul]

You receive that email from PayPal? Sounds like something fishy is going on.

 

Check the logs in Blesta for PayPal under Tools > Logs > Gateway, click to expand and show the input/output.

[S.H.]

You receive that email from PayPal? Sounds like something fishy is going on.

 

Check the logs in Blesta for PayPal under Tools > Logs > Gateway, click to expand and show the input/output.

I have the logs, I can't make heads or tails of it. lol. Can I send it to you in PM or should I open a ticket?