Blesta Addons Posted August 20, 2014 Report Posted August 20, 2014 when i was translating ticket language , i have remark that i can't se tickets opened by clients !!! i'm (administrator root access) can't view ticket , even if the ticket opened by me in admin side !!! i have checked that the admin is the gourp departement , also hecked the staff groups acl ... which option i have missed to support ticket ? the ticket existe in client side . Quote
0 Michael Posted August 20, 2014 Report Posted August 20, 2014 Have you got staff permission for the department Support > Staff > Edit available departments or the time you are available? Only two things I can think of. Blesta Addons 1 Quote
0 Blesta Addons Posted August 20, 2014 Author Report Posted August 20, 2014 Thanks mike . i have re-assigned the ACl and re-saved the group staff and the support departement and support staff . worked now . i think the admin (full admin) should by default have access to all without permission PauloV, Michael and Darin 3 Quote
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Blesta Addons
when i was translating ticket language , i have remark that i can't se tickets opened by clients !!!
i'm (administrator root access) can't view ticket , even if the ticket opened by me in admin side !!!
i have checked that the admin is the gourp departement , also hecked the staff groups acl ...
which option i have missed to support ticket ?
the ticket existe in client side .
2 answers to this question
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