Delete/edit A Ticket

[CraigA]

I know this has been asked before, but hopefully there is some kind of solution.

 

I just had a customer put his credit card information in to a ticket. I want to remove the number so that I can't be held liable in the very slim chance that my Blesta instance/web server gets hacked.

 

Any ideas?

[Daniel B]

If you were using the 3rd party support pro plugin you could do it easily, if you are using the standard support plugin, you'll need to physically delete the ticket from the database in order to remove it.

 

Backup the database or table before you delete anything below!!!

 

Easiest way to do it would be to copy the credit card number, then search the database for it.  I don't use the standard support plugin so not sure what the exact table is going to be.  Once you find the table that holds the responses, you can simply delete that response (or edit out the number).