500 Error

[multibyte]

Good afternoon,

 

I am currently running Blesta on ver 3.2.2

 

All seemed to be great until my supplier decided to migrate servers.

 

Now when my client goes to buy a service at :-

http://www.multi-byte.co.uk/client/order/main/packages/shared/?group_id=1

 

It works fine until you click the checkout & pay button

 

The page then takes forever to load and comes up with a error 500 Internal sever error.

 

We have tried re-installing the /plugin/order folder aswell as the cpanel module and stripe gateway

 

Also when I got to company> backup and then downlaod backup I also get a 500 error.

 

I have also noticed that in the cron automation the "Provision Paid Pending Services" cron just keeps spinning with no option to clear it (have been waiting nearly 2 hours)

 

I have checked all of my other files everything seems fine and no logs showing errors.

 

Would be great if anyone had any advice, Just a note my supplier seems to thing its Blesta.

 

If you require a demo account to see the fault please reply.

 

Thanks

[Blesta Addons]

what php/mysql version do you run now?

any error in error_log of apache .

that should be done from the root user .

[multibyte]

Hello

 

PHP version 5.3.28 MySQL version 5.1.68-cll-lve

 

Supplier says no errors :/

[multibyte]

As a further note the cron reset it'self after 6 hours and is now hanging yet again

[multibyte]

Cron seems to now be fixed however still recieving the errors

[Blesta Addons]

try changing the template order and see what happen .

[multibyte]

Thanks, I have tried this but it still doesn't work

[multibyte]

Another thing worth mentioning it accepts the order and even creates the account but it will not display the webpage :S

[Paul]

Try enabling error reporting

 

To enable error reporting, edit /config/blesta.php and change

 

Configure::errorReporting(0);

 

to

 

Configure::errorReporting(-1);

 

Then, try running your cron manually under Settings > System > Automation, and repeat the other steps where you received the 500 error. You might see more about the error.

 

Also make sure that curl SSL is installed, and that you still meet the minimum system requirements for Blesta posted here http://docs.blesta.com/display/user/Installing+Blesta To be sure, you can upload another copy of Blesta into a sub-directory, and then go start the installation just to see if it matches the system requirements.

[Blesta Addons]

Thanks, I have tried this but it still doesn't work

try different browser .

i have some semilare case until now , in clients page i have a 500 error page in IE , and is working fine Mozilla and chrome , so i have thinked is a IE related isseu .

[Michael]

try different browser .

i have some semilare case until now , in clients page i have a 500 error page in IE , and is working fine Mozilla and chrome , so i have thinked is a IE related isseu .

 

I get a 500 error on his site using Chrome mate.

[Blesta Addons]

I get a 500 error on his site using Chrome mate.

so maybe his issue is not the same us mine

but without any log error we can't know the originefor this error .

[multibyte]

Hey, I have turned (I think) error reporting on.

[multibyte]

Hello I have retried and still get the error were do I see the error as done above?

[Michael]

Here a video of the issue, I still think it's a server issue where it's timing out: http://screencast.com/t/8t0X5oAnY7D

[multibyte]

Thanks Licensecart for the video! however how do I find a log or something of what Paul mentioned earlier?

[Blesta Addons]

internal server is related to a server confuguration

apache or fcgi setting .

[multibyte]

Thanks I have passed this onto the supplier however could someone please explain I have turned error reporting to -1 but how do I actually see the error report?

 

Thanks

[Michael]

Thanks I have passed this onto the supplier however could someone please explain I have turned error reporting to -1 but how do I actually see the error report?

 

Thanks

 

It will show Blesta errors when that is enabled.

[multibyte]

Hello I have enabled it but cant seem to find the log :/

[Michael]

Hello I have enabled it but cant seem to find the log :/

 

error_log is in the root of your directory... Module logs -->> Tools > Log

[multibyte]

This only shows modules gateway clients etc nothing has changed since changing thefile as requested

[Michael]

This only shows modules gateway clients etc nothing has changed since changing thefile as requested

 

I stick by my words, your host isn't good, as you don't have a error_log and a 500 error is as Najahost said is a server error...

[multibyte]

_{I have error log in CPanel?}

[Michael]

_{I have error log in CPanel?}

 

Does that have anything in it?

[multibyte]

[Tue Aug 19 08:26:18 2014] [error] [client 67.23.232.183] Script timed out before returning headers: index.php, referer: http://www.multi-byte.co.uk/client/order/cart/index/shared
[Tue Aug 19 08:26:22 2014] [error] [client 67.23.232.183] File does not exist: /home/multibyt/public_html/index.php, referer: http://www.multi-byte.co.uk/client/order/cart/index/shared
[Tue Aug 19 08:26:23 2014] [error] [client 67.23.232.183] File does not exist: /home/multibyt/public_html/index.php
[Tue Aug 19 08:26:23 2014] [error] [client 67.23.232.183] File does not exist: /home/multibyt/public_html/index.php