Account Activation

[SJR2004]

Hi, I use blesta and have been for a while but I keep having issues with the account showing as pending. The account will get created on the server wether it be cPanel or Interworx but the status within blesta shows as pending. I am attaching two images one showing an email I got from my cpanel server the other of blesta showing the account as pending. How can I fix this so It will automatically show as active once payment has been recieved?

 

 

[Position One]

The new account information given by your cPanel looks to be incomplete to me.

[NW-Joshua]

The new account information given by your cPanel looks to be incomplete to me.

Ha - thats cause he whited it out... i presume...

[Blesta Addons]

i think this is something related to the cronjob .

can you run it manually and see if the service goes to active .

but why is not logical , how blesta activated the service with a pending status !!!!

[SJR2004]

The cron runs Except the Provision paid services cron, When an order comes in I have to hit clear task lock I just do not know why the service would be setup on the server but not show active within blesta, and yes I did white out some information.

[Blesta Addons]

this need to be reproduced by someone else .

but in normal case the system should not run add service when the service in pending status .

this the first time happen to you or more than 1 time .

[SJR2004]

More than 1 time, I will pm you so it can be replicated and you can see what I mean

[Joseph H]

That's weird. I have an Issue with pending services, on my admin dashboard it shows 1 pending service (created under universal module) but It the billing/service It shows 50. But the 1 pending service Is active; so It showed the wrong information

 

On the Dashboard

 

On the services page

[Tyson]

That's weird. I have an Issue with pending services, on my admin dashboard it shows 1 pending service (created under universal module) but It the billing/service It shows 50. But the 1 pending service Is active; so It showed the wrong information

 

Pending orders differ from pending services, which is why those numbers are not identical. Compare the dashboard System Overview with the Order widget under Billing Overview instead.

 

 

The cron runs Except the Provision paid services cron, When an order comes in I have to hit clear task lock I just do not know why the service would be setup on the server but not show active within blesta, and yes I did white out some information.

 

If you have to clear a task lock, then there is an issue with a service, module, or some related configuration that is preventing the cron task from completing. For example, Blesta could tell cPanel to activate the service, but cPanel may never respond back to Blesta to say that it has created the account, in which case the account would exist in cPanel, but not be activated in Blesta.

 

What you should do is check the cron and module logs for more information to identify the cause. What happens if you try to provision it manually instead?

[SJR2004]

This is the only error I see aside from account already exists.

 

66.7.204.28
{"status":0,"statusmsg":"Account does not exist","acct":null}

[Tyson]

That looks like an expected error when Blesta checks with the module to see if an account already exists before deciding whether to add one or not.

 

If the cron task continuously fails when adding a service, there may be a fatal error that is halting execution. If that's the case, you can find out what the error is by either checking your server/php logs, or by running the cron manually when there is a service pending to be added.