Is It Possible Client Can Get Wrong Invoice

[mlsto]

Hello

 

I received a payment but notice it is for the wrong invoice and for a totally different client. The client who's invoice is outstanding has a different invoice number and amount.

 

As it stands the payment is not applied to any invoices as the name is different and the invoice number is different.

 

So wondering if Blesta sent the wrong invoice although the mail log shows the right invoice was sent to the outstanding client.

 

Thank you for any help on this.

[Michael]

Maybe I've not experienced this yet.

[Blesta Addons]

can your client forward you the message with the header to verify .

[mlsto]

Thank you for replying.

 

I have written the client asking if payment was made, kind of embarrassing but only way to find out.

 

Will get back once I get an answer.

 

Thanks again 

[Tyson]

The only way I see this being possible is if you:

1. Re-used the same email address as a Billing Contact for multiple clients
2. Explicitly sent an invoice to that email address from the mail log
3. Explicitly checked an invoice from the client's invoice listing and sent it to that email address

So if I were you, I would check if #1 is true. Look through the client whose invoice was sent, and see if the wrong email address is used for the client or any of the contacts.

[mlsto]

Thanks All

 

I think I got it, there is a recurring payment in PayPal for the client so it went through but the recurring payment is for a different invoice number. I believe in installing Blesta I messed up the invoices as I had to maually add the clients and their services and record their payments but since PayPal had this payment on their system it never changed the invoice number.

 

Is there a way to have the invoice changed so it records it the next time.

 

Thanks again for the help.

[Tyson]

You can go to the client's profile page in the admin area of Blesta, click the "Recurring" link in the Invoices section, and edit the recurring invoice to your preferences. Future invoices should be created based on your updates.

[mlsto]

Thanks Tyson

 

The situation is that the invoice was never marked as recurring when I manually setup the client and invoice after installing Blesta. I am thinking what I need to do is change the number to the number PayPal has the invoice as so it can be recorded but can't see how to do this in Blesta.

 

Can you advise how to do this and to make it recurring or I need to setup a brand new invoice and make it recurring?

 

Thank you

[Tyson]

What is PayPal's response during a recurring payment? I'm not sure what information PayPal tells Blesta, but it may be best to simply cancel that recurrence and setup a new recurring invoice, and let the customer pay it via PayPal subscriptions.

[mlsto]

Not sure as this was a recurring from a year ago and not seeing any logs for the recurring from PayPal, all I got was an email notification from PayPal of the payment.

 

I think I need to create a new invoice but I applied the payment to the invoice already.

 

Thanks again

[Michael]

Not sure as this was a recurring from a year ago and not seeing any logs for the recurring from PayPal, all I got was an email notification from PayPal of the payment.

 

I think I need to create a new invoice but I applied the payment to the invoice already.

 

Thanks again

 

Maybe it's a subscription with PayPal, we normally cancel them if they don't link to Blesta and then the client can re-make the subscription.

[mlsto]

Thanks

 

Yes I think that is the best way because it will come again next year.

 

Thanks all.