Blesta voiding transactions, charging bank account

[Ethan]

Hi there!

I'm new to Blesta - we're moving from WHMCS as it's so expensive. However, I'm having trouble. We've made a test account and are currently trying to send 30p transactions through to the account.

PayPal says that the transaction's all good, but when you get sent back to Blesta, it simply takes you back to the dashboard, doesnt give my bank any money, and doesn't give customers (test account) the services . I don't know what's happening but it's good i caught it because everyone would be loosing out on money.

Help please?
Thanks!

[Paul]

On 7/9/2024 at 10:32 AM, Ethan said:

Hi there!

I'm new to Blesta - we're moving from WHMCS as it's so expensive. However, I'm having trouble. We've made a test account and are currently trying to send 30p transactions through to the account.

PayPal says that the transaction's all good, but when you get sent back to Blesta, it simply takes you back to the dashboard, doesnt give my bank any money, and doesn't give customers (test account) the services . I don't know what's happening but it's good i caught it because everyone would be loosing out on money.

Help please?
Thanks!

Which PayPal gateway is this? If it's PayPal Payments Standard and the transaction in Blesta doesn't appear, make sure your IPN is enabled in your PayPal account, if it's disabled then PayPal won't make the request. https://docs.blesta.com/display/user/PayPal+Payments+Standard#PayPalPaymentsStandard-CommonIssues

If the transaction does appear, and the invoice is paid, the cron will activate the service next time it runs, make sure you've set up the cron job correctly and that it's regularly running and updating the last ran date time under Settings > System > Automation.

Blesta provisions paid pending services, so the invoice should be paid, and the service should be pending. If the service is in-review, then the order has not been approved, or was held for manual review due to your settings and/or fraud options.