How Do I Setup Support System ?

[kikloo]

Hi,

 

Its enabled and I added a staff also but when I login as staff I do not see any link etc. It says you're not authorized or something. How do I configure support system also ? I need to configure pipe. In admin I do not see anything regarding support configuration either.

 

Thanks.

[Michael]

You need to ensure you have permission to use the support module by staff usergroups.

 

/settings/system/staff/groups/

 

Also ensure you have added staff via the: /plugin/support_manager/admin_staff/ Pipe is done via departments. 

[kikloo]

Hi,

 

1. When I goto /settings/system/staff/groups/ and edit the group to give permissions I am presuming that there should be checkboxes for the support system that I need to tick in order to grant access but sadly there are no checkboxes coming for support manager at all. Only: Billing, Clients, Home, Packages, Search, Settings, Tools are coming and e-mail bcc, email subs notices are coming.

 

2. When I goto plugin/support_manager there is only uninstall option coming and nothing else.

 

I tried removing the plugin and re-installing also but nothing happened. Its same. Whats the issue ?

[Michael]

You should see this:

 

Then on the support ensure you've done this on the staff:

 

[kikloo]

Hi,

 

Okay its coming now. Thanks. But when I try to add a deptt. it says: The PHP Mailparse PECL extension is required for parsing email tickets.

 

Thanks.

[Michael]

Hi,

 

Okay its coming now. Thanks. But when I try to add a deptt. it says: The PHP Mailparse PECL extension is required for parsing email tickets.

 

Thanks.

 

You need to install the PHP-Mailparse pecl extension to your server to use piping.

 

Do you use cPanel, InterWorx, etc or just apache.

[kikloo]

Hi,

 

I am using cPanel.

 

Thanks.

[Michael]

Try this: http://www.webhostingtalk.com/showpost.php?p=4715014&postcount=4

[kikloo]

Hi,

 

My server team says its installed but blesta cannot see it.

 

My server team gave me this also:

 

---

root@host [~]# php -m | grep mailparse
mailparse

---

 

Thanks.

[Michael]

Hi,

 

My server team says its installed but blesta cannot see it.

 

My server team gave me this also:

 

---

root@host [~]# php -m | grep mailparse

mailparse

---

 

Thanks.

 

Tell them that the PHP function is installed but not the Perl version.

[Paul]

Hi,

 

My server team says its installed but blesta cannot see it.

 

My server team gave me this also:

 

---

root@host [~]# php -m | grep mailparse

mailparse

---

 

Thanks.

 

Upload a PHP file, like info.php with the following code in it:

<?php phpinfo(); ?>

Then, access the file in your browser. Check for mailparse. It may be that mailparse is available via CLI but not via Apache, it will need to be available to both.

[kikloo]

Hi,

 

My server team said that they created a custom php.ini file which has fixed the issue. I wonder why a custom php.ini file was required !!

 

Thanks.

[Michael]

Hi,

 

My server team said that they created a custom php.ini file which has fixed the issue. I wonder why a custom php.ini file was required !!

 

Thanks.

 

Not sure but since you're the only one with the issue to date it might just be a server issue.

[kikloo]

Hi,

 

Oh well its working now, so i'd leave it for now.

 

Thanks.

[wfitg]

Hi,

 

Okay its coming now. Thanks. But when I try to add a deptt. it says: The PHP Mailparse PECL extension is required for parsing email tickets.

 

Thanks.

This worked for me on Centos:

Install PECL if your server does not already have it.

complie PECL for your version of PHP using this on the CL:

pecl install mailparse

done

The error: "PHP Mailparse PECL extension is required for parsing email tickets" is gone.

Yes, it was that simple.

[PauloV]

If you use cPanel you can install/Activate like this:

 

SSH on your server and execute:

 

pecl install mailparse

 

Now edit the php ini file with:

 

nano /usr/local/lib/php.ini

 

in the last line add this:

 

extension="mailparse.so"

 

Now save and test it

[wfitg]

If you use cPanel you can install/Activate like this:

 

SSH on your server and execute:

pecl install mailparse

 

Now edit the php ini file with:

 

nano /usr/local/lib/php.ini

 

in the last line add this:

 

extension="mailparse.so"

 

Now save and test it

IS it necessary to add

extension="mailparse.so"

??

All I did was

pecl install mailparse

and it worked.

If it is necessary I must fix.

[PauloV]

IS it necessary to add

extension="mailparse.so"

??

All I did was

pecl install mailparse

and it worked.

If it is necessary I must fix.

 

 

 

Its only necessary it the php.ini dosent load the mailparse

 

If it works now, dont do anything else

[wfitg]

ok, thanks