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Clients Getting Emails Payment Notice & Suspension Of Service Emails On Paid Service


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Posted

My clients are receiving notices for payments or getting the suspension of service emails even when there invoice is pay. Is there any reason what may be causing this.

Posted

I don't see how it's possible that they would receive suspension notices if their invoices are all paid up. The query that determines who gets suspension notices depends primarily on the fact that they haven't paid their invoice.

 

Is it possible that client is using the same email address under another account, that has past due invoices?

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