RebornWebs Posted May 30, 2014 Report Posted May 30, 2014 My clients are receiving notices for payments or getting the suspension of service emails even when there invoice is pay. Is there any reason what may be causing this.
Paul Posted May 30, 2014 Report Posted May 30, 2014 I don't see how it's possible that they would receive suspension notices if their invoices are all paid up. The query that determines who gets suspension notices depends primarily on the fact that they haven't paid their invoice. Is it possible that client is using the same email address under another account, that has past due invoices?
RebornWebs Posted May 30, 2014 Author Report Posted May 30, 2014 We found out the issue. It seems the clients email provider was delaying when he got the emails.
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